Ronnie Smith Builders

Trustworthy
Customer Service
Recommend

We had a kitchen leak back in October. Austen quickly came out and got the estimate done. We were told we would hear from the project manager by the 2nd week in December. We finally heard from him the 3rd week of January, with no communication in between. When Mike came over everything started off fine until he found out that he was working with an old estimate. He then became very rude, repeatedly spoke over me, and wouldn't answer my questions. My husband finally asked him to leave. We left a message with Austen about the problem and did not receive a return call. I called the next week and spoke with Ronnie Smith. He also repeatedly spoke over me and refused to answer any of my questions. All we were asking for was better communication about timelines and respectful discussion. Instead we were treated with disrespect and dismissiveness. We are now using a different company.