1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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I have been satisfied Rainsoft customer for several years..until local dealer, All American Water Treatment in Erie PA, called for service call..
Let me list the problems :
#1, NEVER informed how much service call would be,
#2. Gave handwritten invoice without #, or details,
#3. Dealer called to collect bill and I told them that PCI (their own promoted finance company) will be used for payment
#4 local dealer said I have to work with PCI , so I called and PCI clarified on the phone that LOCAL Rainsoft Dealer must invoice in their system, I had nothing more has to be done.
#5 Weeks later get a strong arm NASTY collection call from local dealer threatening collection....Its his business and they should fix problems with their own credit line company!
VERY BAD CUSTOMER SERVICE!!!
I will fight fight fight any local collection efforts, as the credit company RAINSOFT promoted said they would handle it with the dealer...Why is dealer trying to squeeze me for money!!!
Very Unhappy...