1 out of 5
Joy Cleaners - What an ironic name for a business, because I definitely did not feel any JOY after visiting here.
It pains me to have to write this review as Joy Cleaners has been my neighborhood cleaner for over 10 years but my latest trip to this place has seriously put me over the edge, and I feel COMPELLED to write a review, so everyone can know what I went thru and hopefully not have the same horrible experience that I had.
For starter, Joy Cleaners never once gave me any sort of discount, even though I had been a loyal customer for over 10+ years.... Sadly, I continued coming here because it's right next to my house, and the location is convenient. PLUS, I am not much of a bargain hunter.. I don't typically mind paying a few dollars more here and there if I know I can trust the merchant or if I know I am paying for good service. To me (and I am sure this is the same for many of you out there), any merchants that do not put their customers first or knowingly operate their business at a subpar level deserves to be ousted and punished. While I am only one person and one unhappy ex-customer of Joy Cleaners, I am going to do anything I can to make sure nobody else has to go thru what I had to go thru.
I dropped my jeans off last Saturday for alteration. I've brought my clothes here before for alteration, so it wasn't my first time. I never remember how much I paid on my previous alterations but I'd remember if I had been swindled or lied to. The lady was new and explained to me that it'd cost me $10 to get my jeans altered, with original hems. I gladly agreed and gave her my jeans. She asked if I wanted to pay first, but I declined and said I'd pay when I pick up my jeans. She informed me it'd be ready by Wednesday (today) and then I was on my way.
Today, while driving home, I remembered that today's Wednesday and I needed to pick up my jeans. I stopped by the place 10 minutes before they closed, and the lady let me in.
In my 10 years as a customer, it was my first time meeting this lady, who I believe is the owner. She asked me for my phone #, and I gave it to her. I didn't bother giving her my pickup slip and figured my phone # would do. This is where things started to get interesting:
Lady: Ok, this is for your alteration, original hem?
Me: Yes, $10, correct? (about to give her my credit card)
Lady: Oh, no. The lady did not know what she was talking about (referring to her own worker) It is $15 because we used original hem
Me: Eh, but she told me it was $10 when I dropped it off.
Lady: It's $15
Me: (while I waited for her apology) Ok, but that's not what she told me. I shouldn't have to pay for the extra $5 if it was her mistake. I am the customer.
Lady: I know, but it's $15
Me: (Feeling very annoyed) Well, that's a lot for a simple alteration. If I had known this, I would have seriously taken my jeans somewhere else for alteration
Lady: You'd go somewhere else (Sounded like she did not believe me)??
Me: Yes, bec