Mellissa S.
4 out of 5
They were very flexible with my schedule; I needed the carpets cleaned in 1 day. I called and setup an early morning appointment and the crew arrived exactly on time at 7am. The work was completed in about 1hr (4 large rooms with a 5th spot treated). The Boise carpet cleaning team was careful not to damage any walls, flooring or corners while performing the work. They did a great job lifting the discolorations from high traffic areas from these light color carpets. Because the owner new I was moving in the next morning, he was willing to leave a floor fan onsite to ensure it would be completely dry before my move (with no extra charges). Overall, the work performed was exactly what I was expecting and the pricing was exactly what he quoted me over the phone. There weren't any surprise charges or extras for "difficult" spots. I would certainly use them again. The only reason I gave the 4 stars instead of 5 is because I think their price was competitive but may not have been the best rate I could have found with another Boise carpet cleaner service had I had more time to shop around. For me, this job required speed and quality and having not really focused on the pricing, I just didn't feel comfortable rating the full four stars" . I will definitely be calling them for future carpet cleaning needs.
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Charlotte G.
5 out of 5
They have a new Boise carpet clenaer working there who is terrific. They are always terrific. I love the owner of Boise State Big Blue carpet cleaning. They do exactly what they say they do and more and we had some really nasty staining on the carpet and we got it out. I would keep using them. I think their price is more than fair. I have recommended them to my employer. We have always been happy. Part of the reason that sometimes they were not exactly on time is because they do what the person they are working for is asking them to do and sometimes it is a little bit more than they expected. If so, they might take longer on my Boise home because they worked in and all and they saw the stains and they were not going to work out and leave them there but they do call that they are going to be late, they do not leave you hanging.
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