Nova West Energy

Wonderful customer service. Honest, friendly, and very helpful. They did my solar system over 3 years ago and I am truly satisfied. Their office staff is the best, especially Andrew. Andrew is phenomenal!

For us, the customer service offered by Nova West Solar is unmatched, they go above and beyond! Ian Rock of Sales is very professional, very well informed, a great listener, patient, respectful and personable. Ian was frank with us with regards to their services vis-a-vis that of their competitors. He never bad mouth their competitors but highlighted the strengths and weakness of Nova West Solar. Ian was not pushy. He was very patient, much as picky, critical and analytical as we are, and always responded to our numerous questions anytime. He gave us personal space and time to make our decision. Andrew Roland of Administration is also very professional, personable, respectful and always answered all our inquiries. The Installation crew- T.J, Jason, Ceaser, Pollo and Frank are also fantastic. They are very professional, very respectful, knowledgeable and accommodated all our requests. The installation was very smooth and great! no trashing of plants, lawn, no breaking down of flower pots, concrete or damage to anything. One can hardly tell a project of such magnitude was being undertaken at our house. The house was clean during and after the installation, compared to other projects we have had done in the past where the house looked like a war zone or to be less dramatic, a tornado or a hurricane ran through.

I seldom give reviews but Nova West Solar deserves to have praises and accolades. What a great company with people who really knows what they are doing! Great customer service! During the Solar installation, I requested them to make sure the cables are mostly out of sight, they took some time to study the layout of the house and exactly that is what they did. No problems whatsoever. Great job! I don't hesitate telling my friends about how superbly they are doing their job and their business.

NovaWest staff makes the difference on your solar experience. We have four solar companies coming to our house to evaluate our needs. NovaWest staff not only came and presented the best option, they also took the time to educate us on our real needs and expectations. They gave us ample time so we make an educated decision. Very honest and well trained staff. Trusty people from management to associates.

Honest and efficient solar company. We have four solar companies coming to our house to inspect and evaluate our needs. I chooses NovaWest Solar not only because they offer the better deal but also for their trustworthy team. I already recommend NovaWest Solar to close friends that I know are looking to install solar panels.

A little over two years ago Nova West Solar put a system on our roof, during that time we have not had an electric bill, and our annual electric production has come within $20 (overproduction) of what we used, all this while keeping the house cool in the warm weather, and shirt sleeve warm in the winter. The crew that installed the system worked quickly and efficiently on our job. I have an extensive background in construction, and I was impressed with how well the job was planned and executed, and the crew's level of skill and professionalism. When they had finished, after the city inspector had signed off on the job, I asked him how the work stacked up against that of other solar companies and he told me that their work was of the highest quality, which of course pleased me. Even though I had known Gary and Rob for some time, I still shopped around. Friendship is important, but business is business. As it turned out, my research gave me a greater appreciation of the competitiveness of their proposal. Since then I have suggested that friends, who told me that they were interested in solar at least talk to Nova, and in every case, with no pressure from me beyond the suggestion, they had Nova do the work, and have been extremely pleased with it, and what it cost. Of course I told them to do a lot of shopping since this would be a sizable investment.

Nova West solar was friendly and professional. I had done my research and I didn't at all feel obligated or pressured into any product or service. Bob was very knowledgeable and I genuinely trusted his input. I am very pleased with my panels, electric bill, and continued service with their company.

I have had many people hear that we put in solar and ask me about it. I highly recommend this company and putting solar in. We have had solar for almost two years now and have saved hundreds of dollars per month. We were able to refinance our home and purchase the system by adding into the loan amount. If used correctly the system will pay for itself in 6yrs. The staff could not have been more professional. They answered all of our questions and walked us through how best to use our system. They did all the hard work with PG&E for us. They also looked at a years worth of our power bills to make sure it was worth our while by putting in a system.

I had my solar panels installed by this company. We are very pleased with our electric bill. The office staff was also very professional, friendly and very patient. I definitely recommend this company!!!

We have had our solar system since August and had immediate benefits from our system. I waited a while to see what my PGE bill would be and as promised by the company It has been practically nonexistent. Everything about the company was a great experience from Tony the sales rep to TJ who measures your roof to Jose and his team that installs it. We did have a couple of follow up questions that Andrew in the office answered for us. There was no mess from anyone installing the panels and they were very efficient. The whole process was very easy and everything was done according to the time frame established. I would recommend this company to anyone considering solar and I already recommended them to family members who now also have solar installed by them. I admit I was extremely hesitant about the whole process based on finances but I now feel that our family made a great decision for our future. No more monthly PGE payments and no more rising energy costs. It feels good to know I'm not dreading my summer bills anymore. Thank you nova west solar

My panels were installed right on schedule. Never any issues. When I was concerned with a humming sound, they promptly came and checked it out. They are professional, personal and I higly recommend Nova West. I especially like the fact that I will own them in 10 years...not a 20 year lease to never own like so many other companies.

To begin this review let me say that overall Nova West has performed near flawlessly. For discussion purposes the service will be broken into three discrete phases, pre-sale/sale, installation, and post installation support. Pre-sale/sale: During this phase, we looked at several different vendors and got both telephone as well as email responses to certain questions. I were completely ignorant regarding Solar, so we were potentially easy marks for the unscrupulous salesman. I first got a recommendation for NovaWest Solar from Angie's list. I contacted their Representative, Mark Luft, and after several phone conversations I asked him to come to the house where he spent adequate time to explain Solar in general and Nova West Solar specifically. He actually came to the house twice as the first time my wife wasn't home. Mark was great, absolutely no pressure...none! After explaining the system, all the associated costs, and establishing an agreed to schedule, and collecting a down payment of $1000.00, Marks job was done. I might add everything he said and all representations were right-on. Absolutely no surprises, equipment changes, or cost over runs or differences were experienced. The Installation: The installation was completed in three days. They actually started on the day that was scheduled and completed two days early. The installers were courteous, neat, and careful with our tile roof. Members of the install team included the overview of a licensed roofing contractor and a qualified electrician. After installation the house and yard were cleared of all resultant packing materials and you wouldn't even know that they were here. After several weeks, the City of Fresno Building Inspector arrived at our home and the installation was passed without issue. Post Installation Support: This was an area that started out a little shaky but ended quite well. In all fairness the post installation can't really begin, or at least begin in earnest until PG&E switches the service on by integrating the solar into their meter. This was apparently done remotely by PG &E as we didn't even know the service was switched until several days after it happened. If there is room for improvement then it would be communication in this area. However I really believe this out of the hands of the Solar Provider and strictly a PG&E function. That aside the post installation support includes helping the home owner initiate access to the monitoring Web Site supplied by the equipment manufacture Solar Edge (in our case). We had a few hiccups with that set up but after a few false starts Andrew Roldan came to our house and got us up and running. His professional attitude and service orientation confirmed my original belief that NovaWest Solar was an excellent choice as a provider for this service. I strongly recommend NovaWest as a solar service installer, and on going service provider to those in Fresno area.

I have had Nova West Solar system little bit over a year. My primarily goal was to pay off the system it self as fast as I can. Usually if you buy the solar system you will pay for it for fifteen or twenty years. Nova west solar offer me a plan for a ten years which I was very happy about it. Needles to say that you safe hundreds of dollars on your electric bill. I will more specific... My electric bill was always during the summer over $500...now it's only $20...... amazing right !!!!!! The installation itself took only two days. It was very quick with no any problems but what is amaze me more.... when I have any question about solar system I can always rich the owner of the company and he always help me. I am very happy that I choose this company. I highly recommend this company to anyone who is thinking to purchase solar system.

This company took care of me & my needs. They got the job done, and done right. There is absolutely no other company I would recommend. The market is populated with so many competitors, most of these company's want to screw people over at the end of the day. They installed my solar in over 30 days, The manager was very cooperative & super nice, let's not forget I get free Energy for no cost!

Nova West has been a very professional company to work with. We choose this company because they thoroughly explained the whole process with us and answered all of our many questions. With each step of the process of installing them, they explained what they were doing. The employees were always very courteous and always called back promptly if we had more questions or concerns. We have literally saved hundreds of dollars each month since getting solar put in. It has been one of the best home improvements we have done since moving in. It will definitely pay for itself in the long run.

Nova West was very nice to do business with. They showed up on time, installed our system in three days, and cleaned very well each day. We looked at three other solar contractors but Nova West was the best priced and installed German equipment. I highly recommend Nova West Solar in your are looking at purchasing a solar system for your home.

Nova West Solar is a local company with a big-business mentality. They understand everything about solar. They have a roofing contractor and a qualified electrician. The installers were courteous and neat. After completion the yard was cleared of all packing materials and you wouldn't even know they were there. I strongly recommend Nova West as a solar service installer.

Had a 6.3 kW system installed on our home. All permits, rebate paperwork and installation were handled on time and very professionally. Installation is very clean, with attention to detail, very impressed by the quality of work. Crew cleaned up after themselves and were very polite and informative. Interconnected to PG&E after 21/2 weeks from city approval which was very impressing, other companies claimed process would take much longer. Definitely recommended, very good company to deal with.

Great job on my solar panels. Love you guys.

Outstanding is an understatement! My experience with Nova West Solar has been fantastic. The Solar installation was fast, the work site was completely cleaned up when they left ant the installation looks great. The staff was always friendly and professional. The after the job customer service is just as great. I had some technical issues that were resolved quickly with excellent follow up. I can't say enough about this company. They are awesome!!

I was so impressed with the amount of knowledge these guys had about solar and installing it! I had done my homework and had a list of questions to ask when I was looking to install solar for my home. Other companies gave me the run around if they didn't know an answer OR whoever was the spokesman would ignore answering my question and redirect to another topic. If I'm going to spend ONE penny, you had better know what you're doing! The people at Nova West did, and were very patient to go over all the details with me. And trust me, I wanted tons of details. I was also walked through the best system that would suit our home and our family. When the time came to install the panels, they were fast, clean, polite, and did a great job! I'm so glad I took my time, did my research, and found them. Now I don't have to worry about an electric bill and I love it!

Best Solar Company in town! They were super friendly, The GM and staff are a pleasure to work with! Got solar bids from different company's they had the best prices and no 200 page contacts! The owners are very friendly, I honestly didn't think it would be this easy!

very good value. no other contractor could give better value for the money.

We had solar panels installed last summer after having a few consultations with different solar companies. It has made such a huge difference in our PG&E bill. It was worth every penny. The staff were very knowledgeable and were very prompt about answering any questions or concerns that we had. The staff were very respectful while doing the installation, explaining every step of the process and letting us know when they would be starting and ending each day. It was a very enjoyable to do business with Nova West Solar.

Nova West was clean and timely on their installation and after the first year of usage, their numbers and recommendation for the size of my system was spot on! They are extremely supportive whenever I call and ask for detailed information about my system. I am 100% satisfied with my system and service!