Joe L.
3 out of 5
Make sure everything is in writing, original bid had wrong model furnace, easily corrected, but I did not ensure the BTU rating was listed. Without consent from customer, a lower (cheaper) rated Btu furnace was installed. Without consent, furnace location was moved to save on labor and material. Ambient will lie out-right to the customer to save on their bottom line. Simple item as telling them to do electrical, (use your own people) they even got wrong at first. Overall work the unit so far operates as it suppose to, BUT it is only early fall. And it has not got cold enough to check on the operation of the 2nd stage of the furnace. And I have my doubts that they did all the testing to ensure both stages of the furnace work correctly together. Beware I sent three identical letters to the office to see if mid-level management was intercepting the letters meant for the bosses, both letters were signed for by the same person. Unsure if the boss got the letter?? There was a couple work ethic issues (shortcuts) that may or may not create issues down the road. Installing AC coolant lines between AC access panel and exhaust pipe does make it difficult to do inspection of the AC evaporator coil and pan. Also beware they will talk about what they put into the bid, BUT your copy will have nothing about it. They will insist it is in the bid---YOUR copy will not have one word about what they are trying to pass off as being in the bid!!!
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