1 out of 5
Spend a little extra an hour to have someone actually finish the job!I thought that the price was very reasonable when Ruby quoted me $50 an hour to clean our apartment that we just moved out of. I explained that the square footage was approximately 700 and she told me that it should only take 1-2 hours to clean. On the scheduled day, Ruby and her co-worker were 45 minutes late. When I called to see if she needed directions, she said that she was still cleaning another large house. This should have be the first and only sign that this woman was unable to manage her time well. When she finally arrived, her time frame changed from 1-2 hours to 2-3 hours to complete the job. I thought an extra hour was a cushion, so I was still ok with that time frame. Also, there was a strange man that appeared to have followed her van to our home (I thought it was strange that when going to a job, Ruby was meeting with shady men in our parking lot).
We left Ruby and her worker and we arrived 2.5 hours later to find that only one room had been thoroughly cleaned and the kitchen and bathroom were still being worked on. Mind you, this was a completely EMPTY apartment, and it was not that dirty. Ruby thought that she needed yet another hour to complete the job, and so we wrote her a check, which included tip. When we arrived an hour later to lock up, we found that a bedroom and closet were never completed. It felt like we had already wasted a whole day for this woman to get to our house and complete the job, and now we have to go back and finish it. Yes, shame on us for trusting these people to finish one more room after they had the money in their hands. But, they ripped us off in an empty apartment, I would hate to think how bad they can rip someone off in a house full of valuables.