1 out of 5
T-Mobile has owed me $54.90 for nearly 3 years. I overpaid on a Flexpay plan a long time ago and after spending hours on the phone and being assured that "a check is in the mail" on numerous occasions, I figured going into a brick and mortar store with a copy of my bill (they send them to me every month showing that they owe me money) might get me some results. I would have just chalked it up to me kissing some cash goodbye a long time ago were it not for the fact that for all this time now they've been sending me a monthly "bill" showing what they owe me.
So, I went to the store in Hyannis and one of the guys who worked there was immediately dismissive regarding my situation. While I understand that I'm not a present customer, it is still his company and his employer. Without my asking, he condescendingly stated, "Hey, I'm not going to cut you a check from here." His tone was rude, as was his complete and immediate lack of cooperation. I'm not one of those people who goes into a situation like this with an attitude, I'm polite and respectful. He couldn't have cared less. I've worked in retail and in the service industry in some very respectable establishments and this type of tone and lack of assistance would never be tolerated, but I know the phone industry well enough to know that these guys are all just working there temporarily and trying to put up some numbers to get them to the next place they'll sell something.
Will I ever see my $54.90? Not likely. I've had Verizon service, AT&T and T-Mobile. While none of them would veer be considered warm and fuzzy (I'm not naive enough to think that a huge telecommunications company ever would be,) from the service I received from my wasted hours on the phone, and then this lame guy at their Hyannis location, it's very easy for me to state that T-Mobile is by far the worst of the bunch.