Modern Air Solutions LLCJobs

19407 Panama City Beach Pkwy, Panama City Beach FL, 32413

Service Dispatcher

Full Time
Hourly. Open
Education requirement - none
Exeprience: 2 Year(s)

Job Description

Job Title: Service Dispatcher for fast paced local HVAC company

Work Hours: 7:00am to 4:00pm, Monday through Friday, some overtime.

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.

Daily Duties:
1. Dispatch Service Technicians, one call at a time.
2. Respond to all messages left overnight.
3. Schedule and coordinate all demand service calls as calls are received.
4. Create work orders for all service calls.
5. Maintain the Dispatch Board and filing system.
6. Contact customers with a "Parts Pending" status as parts are received for scheduling.
7. Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals.
8. Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, Birthday tickle file, etc.)
9. Maintain on call service schedule, to include 1st on call and standby technician.
10. Maintain on call phone schedule for after-hours
11. Maintain customer history files in database.
12. File work orders.
13. Prepare paperwork for all manufacture warranty parts.
14. Update service database from each service ticket.

Applicants can email reply a resume or in person Monday - Thursday 8am to 2pm at:
19407 Panama City Beach Parkway
Panama City Beach, FL 32413

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