2 out of 5
I made a phone call in regards to available rentals. I found an ad they had published for a specific house so that is what I inquired about when a gentleman answered. He was very nice at first but spoke so fast that he was hard to understand and I couldn't even catch his name. When I referenced that ad, he immediately cut me off and gave me a lecture about how they run all kinds of ads everywhere and how was he suppose to know which ad I was referring to. My response was that I specifically asked about a 4 bedroom home in one particular town and just had 2 questions about it. This resulted in another garbled lesson about all the homes this company currently had available and all the towns these homes were in and all the prices they had. This man wouldn't let me get a word in! I couldn't even tell him what I was looking for! So when I finally interrupted him and said I was looking for a 2-3 bedroom that would allow pets that shot him off on another lecture about "how can he help me if I don't tell him what I'm looking for." I WAS TRYING BUT KEPT GETTING INTERRUPTED. Then all of the sudden he says he'll call me back (repeated this about 30 times) and hung up. I'm left in shock as to how rude this was in addition to how insulting he treated a customer over the phone! Terrible first impression. He did call back, to my surprise but I didn't get much further than before with him. I got the same lecture about how he couldn't help me if I didn't give a price range, which is difficult when someone is literally talking a mile a minute. He also went off on a tangent about how busy they were, how "September, October, November, December, January, February were all quiet and uneventful and then suddenly there were emergencies popping up everyday." I don't care. I called about rentals, I don't care. I don't need the details of the last 6 months, I'm sorry. Eventually, I was able to tell him my price range but of course I received yet another lecture about how some people are willing to pay $3000 a month and some $1200, that it just depends on what you're looking for and what you have to work with and that he just can't help anyone unless they tell him what they can pay and that so often people just call and don't tell him what they want so then they waste time talking about homes that these people end up not wanting. Maybe if you ASKED FIRST what they wanted, that wouldn't happen? After both phone calls I was left feeling absolutely insulted and this company will NOT get my business for any reason. First impressions are everything, especially if you're running a business; try listening instead of talking next time!