Torre Nissan Service

5 out of 5 based on 369 user reviewswrite a review

79125 Highway 111
La Quinta CA, 92253

Sunclosed
Mon7:00 am-6:00 pm
Tue7:00 am-6:00 pm
Wed7:00 am-6:00 pm
Thu7:00 am-6:00 pm
Fri7:00 am-6:00 pm
Sat7:00 am-5:00 pm

79125 Highway 111, La Quinta CA, 92253
(760)777-8999



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About Torre Nissan Service

Torre Nissan Service, auto repair shop, listed under "Auto Repair Shops" category, is located at 79125 Highway 111 La Quinta CA, 92253 and can be reached by 7607778999 phone number. Torre Nissan Service has currently 369 reviews.

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Give to Torre Nissan Service

5 out of 5

J
Jesus Aguirre ..

April 2017

Went in for a recall and got a free inspection and update on my cars status glad I had Joe to help and explain everything to me

5 out of 5

A
Alma Perez ..

April 2017

A huge 'Thank you' to Alex for giving me the correct information on my warranty and service details. Definitely heading back to Torre for my services.

5 out of 5

A
Albert Schweikert ..

April 2017

I just had an oil change and tire rotation done. Great price, great service.

5 out of 5

M
Maria Ruiz ..

April 2017

Sem Vaquero has the best customer service. My visit to torre is always a pleasant thanks to Sem !!!!

5 out of 5

P
Pamela Lang ..

April 2017

Sem was very courteous. Recall no items all fixed out of Nissan prior to when they said.

5 out of 5

D
David Ruiz ..

April 2017

I was very happy with the service I received. He was very friendly and professional

5 out of 5

M
Maria Duran ..

April 2017

Joe in the service was a great addition to the service department. He assisted me with he issue my car was having and went out of his way to assist me.

5 out of 5

M
Michael Torres ..

August 2016

all good i bought my nissan sentra a year ago and its been great

5 out of 5

J
Judy Telander ..

August 2016

Juan helped me with what needed to be done and was great about applying discounts when it applied my car is running now like it's new again. You always do a great job and keep my costs low when you can.

5 out of 5

A
Almira Rocha ..

August 2016

Juan was very helpful and professional. Had my car washed and ready as promised.

5 out of 5

L
Luz Novoa ..

August 2016

Juan Castillo great customer service, the best!!

5 out of 5

R
Ralph Marquez ..

August 2016

Service Dept does the best it with its overcrowded location. Other Service Depts are located inside with a/c but this one is outdoors and on hot days (6 months/year) can be uncomfortable for client and especially for staff.

5 out of 5

J
Jazmine Gonzalez ..

August 2016

Great service plus everything was done sooner than expected. Also, the name was not listed but Scott Green assisted me.

5 out of 5

B
Brad Lines ..

August 2016

Complete due bill, oil change and recall notice

5 out of 5

J
Jim Saunders ..

August 2016

Mark B has always been so professional and helpful.Super guy!!!!

5 out of 5

A
Angelica Mendez ..

July 2016

Everything was good. New employee Jose had great customer service.

5 out of 5

M
Miguel Badena ..

July 2016

Overall, the service was very good. The process to pick-up the vehicle was room for improvement, however.

5 out of 5

R
Ruben Fernandez ..

July 2016

The guy were great. I got there last minute and they still took me in, I really appreciated that. The service was really fast, I was only there for 20 minutes or so

5 out of 5

R
Ricardo Serna ..

July 2016

The experience was fine but when I was making an appointment your service department instead of accommodating my schedule he was more concerned of accommodating his own schedule instead mine. he was more concerned by telling me that the morning was very busy but yet he could not tell me a time slot that would be available to me this is poor customer service you are there for the customer and not for your own priorities it's your job a customer does not want to hear how busy you are in the morning a customer wants to hear is that you accommodate them and it would be no problem not an excuse of why you cannot schedule an appointment in the morning

5 out of 5

M
Marcos Fierros ..

July 2016

Great service. And JJuan was very helpful.

5 out of 5

L
Lizeth Rodriguez ..

July 2016

My experience with Torre Nissan was nothing short of great. I was greeted my an employee named Scott Green and he explained to me the process that I would be going through step by step which was very helpful considering I don't know much about car servicing. Also, while waiting, every employee I came in contact with offered me refreshments as well as snack,It was a very comfortable enbiornment. I was able to get in and out in 1hr and 30min which is perfectly fine considering they were able to squeeze me in even though I got there right before closing hours which I appreciate especially since I wasn't given any upset looks like at other dealerships I've been to. I would definitely come back andI will recommend this Torre Nissan to my friends and family.

5 out of 5

R
Renee Dimattia ..

July 2016

Mark was very friendly and nice. He helped me get a very important recall done, despite the computer having issues. It was a Saturday morning, so very busy. He also squeezed in an oil change, as well as washed the outside and checked the air in my tires. Mark is the first person I've met since Alan that has been very attentive and outgoing.

5 out of 5

D
Daniel Moore ..

July 2016

Car was fixed fast and everyone was extremely friendly, as always.

5 out of 5

M
Monica Patino ..

July 2016

Juan in the service counter is excellent! Always provides great service and feel confident about taking my vehicle to Nissan.

5 out of 5

J
Juanita Martinez ..

July 2016

Juan in the service department has Great customer service.....he goes out of his way to make sure you understand everything and takes his time explaining..

5 out of 5

G
Gene Kennedy ..

July 2016

Wonderful service. Very friendly.

5 out of 5

R
Rosalie Hernandez ..

July 2016

Mark @ customer service took very good care of me and the servicing of my car.

5 out of 5

B
Beth Schieferstine ..

July 2016

Everyone is always kind and friendly. It was busy. I told my service guy I need to be out by 10:00am (I had made an appointment for 8:30am for an oil change only.) At 10:15am, I went outside to check in with him and saw my car sitting there, just waiting. Kind of frustrated since he told me it would 45 minutes at the most, instead it was almost 2 hours.

5 out of 5

D
Denise Ramirez ..

July 2016

Customer service is excellent. Employees have great manners and always find a way to satisfy us customers.

5 out of 5

A
Ann Dyke ..

July 2016

Though a little over 2 hours was long for an oil change and car wash was too busy for my car wash. However I was told I could return for car wash. Both Juan Castillo and Big Louie treated me very nicely.

5 out of 5

R
Rebecca Avery ..

July 2016

The guys here are always so nice and greet me like they remember me every time. It's just so welcoming.

5 out of 5

M
Maria Mejia ..

July 2016

Good hospitality and excellent customer service

5 out of 5

O
Otha Rice ..

July 2016

Excellent, professional, through, knowledgeable, affable.

5 out of 5

D
Don Riley ..

July 2016

MARK, MY SERVICE ADVISER, HANDLED MY SERVICE VISIT WITH TRUE PROFESSIONALISM.

5 out of 5

Z
Zane Gray ..

July 2016

Everything was clean. All the customers seemed pleasantly content with their experiences. The vending machines had plenty of options and worked. Everyone on the staff was great, each run i had contact with made sure i was taken care of to the highest of expectations. I dont have anything bad to say.

5 out of 5

V
Vanessa Estes ..

June 2016

I always go to Nissan first whenever I want a new car. Miguel at Torre Nissan La Quinta is always awesome and helpful. Thats why i bought my last 3 cars with him.

5 out of 5

C
Carolina Cano ..

June 2016

Juan Castillo was a great help.

5 out of 5

E
Erika Juarez ..

June 2016

Juan was very helpful, attentive, and friendly.

5 out of 5

D
Donna Greene ..

June 2016

Everyone was very helpful. .

5 out of 5

E
Eddie Gonzales ..

June 2016

Sem in service was a real professional. He needs a raise and award.

5 out of 5

A
Arnold Rosenheck ..

June 2016

I had an emergency with my. New maxima, Juan Castillo responded immediately with the service staff backing me up! This is why I am a loyal customer of Torre.

5 out of 5

L
Laura Abarca ..

June 2016

It was the best of the best

5 out of 5

J
Jackie Flores ..

June 2016

Mark B. Was great like always. I won't go to anyone else! He made sure everything was taken care of and my car got fixed

5 out of 5

P
Patti Canales ..

June 2016

Excellent atmosphere. Everyone friendly.Sem was very knowledgeable and explained everything to me. Will go back.

5 out of 5

E
Edward Morin ..

June 2016

Went in for a new tire and an oil change. Scott was very informative and did a great job.

5 out of 5

L
Linda Kieft ..

June 2016

I needed a new visor for my Cube. I was in and out in a short period of time, they even did my overdue oil change. Sem Vaquero is a great service advisor.

5 out of 5

V
Vanessa Beltran ..

June 2016

Torre Nissan and the staff always goes the extra mile and makes every visit personal and professional. I have 2 vehicles that they service regularly and I always leave feeling like my vehicles are being properly maintained. Thanks to the guys,Ramon,Sem,Juan, Scott, Mark, Scott Bradshaw and Jose Hererra for always giving maximum effort.

5 out of 5

R
Rocky Tutop ..

June 2016

Scott Green at the service area is very accommodating and helpful.

5 out of 5

R
Ramon Cabrera ..

June 2016

I was experiencing electrical issues inside the cab and outside on my Frontier. Juan and the tech(s) at Torre worked very hard to find and fix the issue. Now my Frontier is back to normal with everything working! I can't them enough for everything! Juan was awesome and always gave me updates on the status of my truck to make sure I was in the loop.

5 out of 5

D
Dan Myers ..

June 2016

Juan C is my man. He always see that I receive excellent service. He is always friendly and sees that what I need is taken care of. I would buy my next car at Torres Nissan because of Juan if for no other reason.

5 out of 5

J
Julia Swartz ..

June 2016

Juan is so easy to work with! He doesn't try to upsell me or sell me something I don't really need. My windshield was cracked at some point during the service and they were so apologetic and called me the same day to set up an appointment to get it fixed.

5 out of 5

N
Noelia Franco ..

June 2016

Torre NISSAN service Dept and dealership are simply an outstanding organization . Always provide excellent customer service . Juan Castillo in service is amazing ! He always goes above and beyond to make our experience outstanding . Manager Maldonado makes us feel so comfortable and makes sure his employees are always on point .

5 out of 5

K
Kate Joseph ..

June 2016

Great service! Pointed out things my usual Nissan dealership in L.A. should have brought to my attention.

5 out of 5

E
Eduardo Cardoso ..

June 2016

Torre nissan rocks! Thanks Sem for everything. Always easy to service my car with this dealership. I am in and out at no time.

5 out of 5

B
Basil Penny ..

June 2016

Ramon and Juan has always given me excellent service when I come into torre nissan. Entire service staff has always gone far and beyond to bring me great service..It's always a pleasure going to torre nissan..

5 out of 5

S
Steven Standard ..

June 2016

Great service department. Friendly, attentive, thorough, helpful without pushing extra service.

5 out of 5

Y
Yolanda Mendez ..

May 2016

JUAN IN SERVICE IS ALWAYS SO PROFESSIONAL AND CURTEOUS!

5 out of 5

C
Cristina Garcia ..

May 2016

Great customer service Ramon is always very nice and he takes care of our needs. He explains everything in detail. Great asset to your company.

5 out of 5

T
Tammy Codon ..

May 2016

I got an oil change and VIP car wash and it was done using my coupons - :) Sem was very helpful!

5 out of 5

A
Alma Madueno ..

May 2016

My service experience was excellent and all the staff is very friendly and professional.

5 out of 5

B
Brandy Cervera ..

May 2016

Scott in services was beyond awesome!!!!

5 out of 5

T
Tom Steele ..

May 2016

excellent. I really appreciate the car wash.

5 out of 5

R
Rebecca Avery ..

May 2016

I was there for an oil change. They were friendly and efficient.

5 out of 5

J
Jonathan Martinez ..

May 2016

Ruben and Jesse were great in getting me into a new vehicle.

5 out of 5

C
Crystal Templin ..

May 2016

Torre Nissan was quick to diagnose and service my car. I could not be happier with the service.

5 out of 5

R
Ramon Cabrera ..

May 2016

My wife got her Pathfinder serviced. She was happy with the service.

5 out of 5

C
Cindy Canaday ..

May 2016

I waited longer than I thought, but no big deal. I never mind waiting, but Scott was nice enough to give me a free wash...Thanx, Scott!

5 out of 5

K
Kathleen Lautenschlager ..

May 2016

stopped in around noon without an apt and still got right in and taken care of.

5 out of 5

S
Samantha Sanchez ..

May 2016

I was very pleased with the service I received. My car was taken in right away. All the details were explained to me. Excellent service and excellent outcome.

5 out of 5

R
Ramon Cabrera ..

May 2016

I brought my Nissan Frontier in for an oil change and tire rotation. As always Juan Castillo went above and beyond and treated me like a VIP customer. Everything was taken care of and in a timely manner!

5 out of 5

P
Patrick Westcott ..

May 2016

Well you guys have done it again. I don't know where you keep getting your employees but you always find the best. Scott Greene is fantastic. He courteous, professional and most of all, very helpful. Thanks Torre Nissan your awesome.

5 out of 5

C
Clifton Wright ..

May 2016

Everything was very professional.

5 out of 5

J
Jason Ellis ..

May 2016

Went in for an oil change, transmission fluid change, and a radiator coolant flush.

5 out of 5

G
Gabrielle Quevedo ..

May 2016

It was smooth and convenient. The service writer Sem was nice enough to inform me in many oil changes I had left free of charge. I really like good communication and that's what I got.

5 out of 5

B
Brisn Ansley ..

May 2016

Staff help very friendly and go out of their way to take care of customers.

5 out of 5

G
Guy Turnage ..

May 2016

Best customer service that I've ever experienced at a dealership. Sem helped me and he was excellent.

5 out of 5

J
Jaime Chow ..

May 2016

The staff and technicians are all very friendly and willing to answer questions. We wish that when the vehicle is being returned to the owner after service, that the paper cover on the floor mat of the driver's side is left in place, as in our case, it had been removed and the person who drove our car to deliver it to us had left a greasy stain on the carpet we had installed.

5 out of 5

R
Requita Grant ..

May 2016

My customer service advisor is Juan Castillo he provides superior customer satisfaction. He always provides service with a smile. Even though sometimes I am faces with bad news regarding my car it is always a pleasant and positive experience.

5 out of 5

A
Ali Mokhtar ..

April 2016

They are always awesome. .

5 out of 5

G
Guy Turnage ..

April 2016

Really the best dealer service I have ever experienced. Keep up the good work.

5 out of 5

D
David Miller ..

April 2016

Raul was splendid. It is my third purchase at Torre Nissan and they have all been seemless and professionaly handled

5 out of 5

K
Kathy Kronemeyer ..

April 2016

I went into the dealership just to look at a car I saw on line. I was met by Percy who showed me the car and then took me for a really informative test drive. The more he demonstrated the car the more I wanted it. Percy was the absolute nicest sales person I have ever dealt with. He made certain I felt comfortable with the payments and purchasing the car. He took me quickly to the rental car place so I could save money on my rental car. He took me to get my car that was at a repair shop to bring the car to the dealership. He then took me and introduced me to all of the people I would be dealing with when I brought my car back for servicing. I must say I was so impressed with my experience with how the people at this dealership interacted with me.

5 out of 5

J
Joanne Jaworski ..

April 2016

Good service and the place is always immaculate.

5 out of 5

J
Joan Brewster ..

April 2016

Juan was very helpful & kept me informed.

5 out of 5

L
Luke Wilhelm ..

April 2016

Very easy to drop car off & get oil change. Zero complaints & great service.

5 out of 5

M
Marcos Fierros ..

April 2016

Juan Castillo give me a great costumer service

5 out of 5

G
Gordon Fritz ..

April 2016

always first class service

5 out of 5

B
Brian Dolsen ..

April 2016

Mark in service has been taking care of my car for 5 years when I come down from Canada and helps me get it ready for my return trip. He is a key asset for Torre as he completely knows his customers needs

5 out of 5

M
Michael Shulby ..

April 2016

We were able to service our two cars in the same day saving us from being with only one car for two days.

5 out of 5

Y
Yvonne Rierson ..

April 2016

My service was quick and efficient. Everyone was very attentive to my needs.

5 out of 5

P
Patti Curth ..

April 2016

Mark, in service, is as always very professional and makes customers feel that they are always welcome at Toore Nissan.

5 out of 5

D
Diana Monroy ..

April 2016

Best experience ever, the staff is very friendly.

5 out of 5

L
Luisa Ortega ..

April 2016

Juan Castillo is amazing. I took the car in for a new brakes and auspension work, and he was knowledgeable, honesty, and friendly.

5 out of 5

K
Kevin K.

April 2016

Friendly service, vehicle ready when promised.

5 out of 5

O
Otha Rice ..

April 2016

As usual Mark was my advisor and is very knowledgeable of my car and problems associated. He located and fixed the problem and informed me of offerings and service at Torre he is representative of the high quality of service and professionalism of Torre.

5 out of 5

A
Alma Madueno ..

April 2016

Everything was good fast and easy and good prices

5 out of 5

M
Miguel Badena ..

April 2016

Exceptional service from start to finish.

5 out of 5

B
Beatrice Bergstrom  ..

April 2016

Assisted me with my flat tire efficiently and expertly.

5 out of 5

M
Michael L.

March 2016

Fast & efficient. Mark was extremely helpful.

5 out of 5

M
Maria Ruiz  ..

March 2016

My experience at Torre Nissan went great thanks to Sem. He gave an excellent service. He always gives the best price. All I have to say about him is that his the best in service. I highly recommend Sem for service.

5 out of 5

D
Diane Cedeno   ..

March 2016

Mark Belmont was excellent kind knowledgeble and attentive

5 out of 5

J
Jehd Tienzo ..

March 2016

Scott was real professional and helped a lot with what i needed.

5 out of 5

C
Carole Collins  ..

March 2016

I brought my husbands' car in for service.Sem knew it was Stephen's car! Everyone was very nice and accommodating. I was truly impressed by the service I received.

5 out of 5

M
Michael Aaron Torres   ..

March 2016

i came in for an oil change .

5 out of 5

M
Maris Gilett ..

March 2016

Great service, good coffee .

5 out of 5

T
Taylor Lopez  ..

March 2016

Mark Belmonte was very friendly as always and handled everything from beginning to end. He always makes our service experience a great one

5 out of 5

A
Angel Avendano  ..

March 2016

The service was excellent .

5 out of 5

E
Edgar Leal ..

March 2016

It's was the best like all the time

5 out of 5

R
Ralph Marquez ..

March 2016

Customer Service on site was excellent .

5 out of 5

A
Angelina Lara ..

March 2016

Very nice personal and helpful make you feel comfortable when you walk in

5 out of 5

S
Sarah Rochford ..

March 2016

Had my oil changed and the guys were so nice and helpful, as always.Sam and Juan are the best.

5 out of 5

C
Carmen M ..

March 2016

Professional and quick service

5 out of 5

F
Fred Miranda ..

March 2016

Your staff was amazing considering my unique circumstances of traveling from AZ to CA. Mark was amazing to work with. Thanks for all you do. I will certainly recommend your dealership.

5 out of 5

K
Karen Johnson   ..

March 2016

Percy is an excellent salesman! Everyone was absolutely fantastic...

5 out of 5

N
Nicholas Kellehan   ..

March 2016

Courteous and very professional .

5 out of 5

B
Bill Sutherland   ..

March 2016

Great service as usual. .

5 out of 5

N
Nataly Sainz ..

March 2016

Ir was great .

5 out of 5

M
Michele Mayer ..

March 2016

Eric Steele went ABOVE & BEYOND to make my purchase of my new car a FABULOUS experience. He was so caring and took very good care of me!!!

5 out of 5

J
Jason Ellis   ..

March 2016

Scott Green did an excellent job helping me get my vehicle serviced. Scott went above and beyond in order to get the job done. I am very pleased. Thank you.

5 out of 5

Y
Yolanda Nieves   ..

March 2016

The service team was amazing this time in thank you all.

5 out of 5

R
Richard Mcnally  ..

March 2016

Good service, washed car .

5 out of 5

D
Dan Myers ..

February 2016

Juan, my sales man gave his exceptional help as usual.

5 out of 5

A
Antonio A.

February 2016

Service was great but wait time was a bit too long.

5 out of 5

G
Gregorio Marcelo ..

February 2016

Great customer service, representative was very helpful.

5 out of 5

L
Leilani Rodriguez ..

February 2016

Juan Castillo and all the remaining staff at Torre Nissan La Quinta continue to impress me with their impeccable customer service.

5 out of 5

B
Bienvenido Pila ..

February 2016

Very good. People are polite and friendly.

5 out of 5

R
Rosalie Hernandez ..

February 2016

Juan Castillo provided great customer service. The one thing that amazed me was Juan was my tech on my last visit in January 2016 and I didn't know I had left my service maintenance book at the service center. When I pulled up to service dept. on 2/4/16 Juan came up to me and said I forgot my book on my last visit. The service dept. deals with a lot of people and I was amazed Juan remembered me! My experience on 2/4/16 was great Juan gave me an estimate and came out to what he said. He called me when vehicle was ready for pick up and provided a courtesy outside wash on the car. My car feels like a new vehicle. Thank you Juan!

5 out of 5

S
Samantha Sparks ..

February 2016

Mark is outstanding along with every person working there. The 2 hours there I had at least 5 different people check on me and ask if I was thirsty or if they could get me anything.

5 out of 5

K
Kathy Jaso ..

February 2016

I was treated very well every time I come in the service department does a great jov

5 out of 5

M
Miguel Murguia ..

February 2016

I had a wonderful experience everything was taken care timely and very cleanly I'll be happy to recommend them

5 out of 5

D
Don Riley ..

February 2016

VERY SATISFIED WITH SERVICE RECEIVED

5 out of 5

J
Jose Gutierrez ..

February 2016

The customer service is great, congratulations to Ramon Rochin for excellent service advisor!

5 out of 5

D
David Seath ..

February 2016

Efficient, clean and professional .

5 out of 5

P
Pat Gershick ..

February 2016

Service department is always very friendly and helpful.

5 out of 5

R
Ruth Park ..

February 2016

Sem assisted me in service, and couldn't have done better job. Thank you.

5 out of 5

L
Lilia Cano Cardenas ..

February 2016

Scott was very respectful,courteous and knowledgeable.

5 out of 5

C
Cristina Garcia ..

February 2016

Scott and Ramon have very good customer service, they are very polite and explain everything that was done to my vehicle. Very attentive with customers :) every time I go to Torre Nissan and Percy sees me around he always takes the time to go over and say hi to me.

5 out of 5

R
Robert Jaworski ..

February 2016

Great Customer Service from the first time I made contact with the dealership to lease a vehicle and now with regular service. It is a pleasure to deal with Torre Nissan.

5 out of 5

D
Daniel Anderson ..

February 2016

Sem was very helpful .

5 out of 5

J
Julio Delval ..

February 2016

Mark and Scott where excellent in their service and always a pleasure when are working

5 out of 5

I
Israel Carrera ..

February 2016

The service was great, the only thing I was disappointed in was my Car. With only 36,600, my transmission had an internal issue and needed to be replaced. I hope my new tranny will last me more than the first one.

5 out of 5

R
Rosalie Hernandez ..

January 2016

Service rep Juan Castillo Macias was very attentive and helped me a lot to get the service I needed for my car. Very pleasant and courteous.

5 out of 5

D
David Dykes ..

January 2016

Great service experience, knowledgeable staff, efficient and on-time

5 out of 5

G
Gilbert Unger ..

January 2016

I came in for labor credit from Nissan One and Javier the service manager and Mark Belmont took care of it the same day. Excellent service from the service dept.

5 out of 5

A
Alma Madueno ..

January 2016

Excellent service and friendly staff

5 out of 5

R
Rebecca Torresdal-Arrieta ..

January 2016

Great customer service! Eric Steele set up an appointment with the body shop to fix a scratch on our brand new Armada we bought. We dropped it off and Was given a rental by an awesome representative (Cynthia?) for the rental cars. Scott was very friendly as well and helped me drop off the car and pick it up!

5 out of 5

S
Sebouh Arslanian ..

January 2016

Excellent and fast service.

5 out of 5

Y
Yolanda Nieves ..

January 2016

Thanks for the improved experience. Scott and Sam were very helpful and very hospitable.

5 out of 5

R
Robert Jewell ..

January 2016

Took Armada in for first oil change . They took care of it no charge .

5 out of 5

G
Gary Rutherford ..

January 2016

Excellent service from Scott Green. However, the service dept needs some clerical/phone help. It's impossible to reach anybody - phone rings back to operator, no one is able to answer because service personnel are busy serving customers. Miss the days that there was a cashier/clerk helping out.

5 out of 5

D
Joanne Jaworski ..

January 2016

Arrived needing a headlight replacement. They were prompt, curteous and in less than an hour I was on my way. And, with my rewards points it cost me nothing out of pocket. "What a deal". Also they advised me I was eligible for a "free" car wash. I am new to the area. These folks should train the dealerships in the Midwest (where I moved from) about Customer Service.

5 out of 5

J
Judy Telander ..

January 2016

It was great as your shuttle service brought me to my office while you worked on my car. Sem has been helping me but he is not listed.

5 out of 5

K
Kristin Johnson ..

January 2016

Scott was awesome. Super friendly and all around helpful person. Knew what he was talking about, explained everything thoroughly, and made me feel comfortable with the service I decided to get done in my car.

5 out of 5

T
Teresa Castro ..

January 2016

Well I was greeted by Scott and he was so nice and helpful. Plus he was in such a good mood he was singing and that made my day.

5 out of 5

A
Alex Rodriguez ..

January 2016

Great experience, Ramon was very helpful.

5 out of 5

R
Robert Gibson ..

January 2016

Your service department staff is why i go there, i trust them and they ALWAYS take good care of me.

5 out of 5

A
Abraham Martinez ..

January 2016

Great friendly service! Complementary Oil Change Car wash. Thanks Torre Nissan! Shout out to Miguel Angel Murguia, thanks on that 370Z

5 out of 5

B
Berenice Rodriguez ..

January 2016

Scott was very helpful and alway keeping me updated on the status of my vehicle.

5 out of 5

P
Paul Hinkes ..

January 2016

Very friendly service dept. Scott Green very helpful

5 out of 5

J
Julie Campa ..

January 2016

Our salesman Jose Herrera made this transaction comfortable and easy. He is truly a man that cares about his clients.

5 out of 5

O
Olivia Lopez ..

January 2016

It was wonderful. There for first oil change and tire rotation after new car purchase.

5 out of 5

J
Janet Cook ..

January 2016

Everyone is always exceptionally friendly, Scott, the two shuttle drivers. Scott contacted me several times to make sure I picked up vehicle before you closed.

5 out of 5

J
Julia Swartz ..

December 2015

Had a missing clip on my car. It was fixed quickly and wasn't tried to sell more unneeded parts/service. Super friendly service department!

5 out of 5

J
Joaquin Blanco ..

December 2015

My experience at Torre Nissan was great, great customer services. Scott Green I believe it was his last name was great to me and my brother. He explain everything that they were going to the vehicle. Also every staff in there was very nice as they walk in the waiting room they would stop and ask everyone that was in waiting for any beverage or popcorn.

5 out of 5

D
Diane Dawson ..

December 2015

Courteous, efficient and positive results. Going to Torre is always a good experience.

5 out of 5

D
David Flores ..

December 2015

Juan from service was very helpful and his staff, very professional. I am very happy with the work done to my vehicle.

5 out of 5

J
Jessica Ramos ..

December 2015

Attention to detail, great customer service.

5 out of 5

D
David Henbest ..

December 2015

My tire pressure light was on and once all the nitrogen from all tires was removed and replaced the warning light went out.

5 out of 5

K
Kirk Barnes ..

December 2015

would have like a little lower total, but low millage is worth it. Dealership needs to ensure genuine Murano carpeted floor mats are in the vehicle when sold. Really looks bad when I have to ask for it and then they gave me some third party mats that don't even snap in.

5 out of 5

A
Alexis Herrera ..

December 2015

Great staff couldn't ask for more. .

5 out of 5

V
Virginia Noriega ..

December 2015

it was a busy Wednesday morning I arrived about 9 in the morning my wait was about 10 to 15 minutes I asked the service rep if this was a good morning for an oil change he said no problem and received my car I had planned to write out some bills but I saw someone I knew and she had also brought in her car for the same reason so we talked and talked and caught up with family news then my car was ready and I had one of your bananas cause the ones I had at home were way to ripe to be eaten.

5 out of 5

E
Eve Newey ..

December 2015

Very good, there was a bit of a wait due to lots of people showing up for service, but hopefully that's not the norm. I was shuttled to and from, and the car was cleaned after service, looks great.

5 out of 5

R
Ramon Rochin ..

December 2015

I am proud to bring my Infiniti into the dealership especially since I have Juan Castillo helping me every step of the way

5 out of 5

M
Margie Nagata ..

December 2015

I usually go to Juan Castillo when I got to Torre Nissan for service. He's always polite and friendly goes out of his way to provide good service.

5 out of 5

M
Margie Nagata ..

December 2015

I usually go to Juan Castillo when I got to Torre Nissan for service. He's always polite and friendly goes out of his way to provide good service.

5 out of 5

J
Juanita Martinez ..

December 2015

Juan Castillo in service is a great service person. He is very polite and explains everything in detail. He makes sure you are happy with the service and always greets you with a smile. Every time I go for service I always make sure he is there.

5 out of 5

B
Barbara Schmittling ..

December 2015

Sem V. was my Service Advisor----his name is not listed below, but wanted to say he was very efficient and professional, yet friendly.

5 out of 5

A
Alberto Garcia ..

December 2015

It was very good as always this is the 3rd time I came back with my same sales man

5 out of 5

L
Laura Cortez ..

December 2015

Juan was very very nice to help me and so was the driver shuttle Sal :) great day my car run much better i happen to move but i still go there because of the great people.

5 out of 5

F
Fernando Chimely ..

December 2015

Very good service department .

5 out of 5

D
Debbie Arter ..

December 2015

Ramon in the service dept was excellent! He was friendly and fast!

5 out of 5

L
Larry Johnson ..

December 2015

We came in for a new car but we couldn't afford it. Eric Steele and others found us the perfect car in our price range. Beautiful car and more than we could hope for.

5 out of 5

J
Joe Lopez ..

December 2015

EXCELLENT TEAM...MARK KEEP UP THE GOOD SERVICE.... .z

5 out of 5

J
Joe Johnson ..

December 2015

Very personable salesperson. Did not honor advertisement. Car had some safety defects that dealership knew had to be fixed prior to sale but let it go. Took two trips to get fixed. I mistakenly expected vehicle to be service prior to sale. Under 300 miles after sale the oil change needed light comes on.

5 out of 5

G
Gabriela Salazar ..

December 2015

excellent service and a very friendly and professional treatment congratulations for having in his team to carlos I was very satisfied with their treatment and carlos ayudarme.grecias effort for your dedication to help your clientes??

5 out of 5

D
Dennis York ..

December 2015

Fast, complete, understandable, on time

5 out of 5

S
Sue Dipaola ..

November 2015

It was personal, enjoyable, pleasant and most of all, stress-free. I have never had an i'd like to say thatexperience purchasing or leasing an auto that was this personal and stress-free. Raul Torre is a fantastic person to work with. Same goes for the gentleman who completed the financial part of it. These guys were great.

5 out of 5

J
Jose Luis Hernandez Jr  .

November 2015

Excellent personal quality work will be coming in the future

5 out of 5

S
Sandra Mills ..

November 2015

We needed tires and priced them elsewhere and called Torre to see what price they had on tires. so we decided to buy them there.

5 out of 5

G
Gary Rutherfo ..

November 2015

Good greeting and entry. The check out continues to be a problem. Takes too long at service desk, need to bring back a cashier

5 out of 5

J
Jessica Troche ..

November 2015

All the staff at torre Nissan is great!

5 out of 5

N
Nick Urbino ..

November 2015

Came in for Recall service. Juan my Service advisor, let me know it was time for an oil change service & he also offered to wash my vehicle. Took care of all three setvices in a very timely manner and my car was returned to me looking & running GREAT! THANKS! :-)

5 out of 5

R
Ramon Renteria ..

November 2015

excellent good service all the staff very good .

5 out of 5

B
Bruce Hunter ..

November 2015

I always receive quality service for my car.

5 out of 5

C
Catalina Decano ..

November 2015

Sem was excellent in every way. He was very attentive to all of my needs. He suggested if we needed to take the shuttle we could so we wouldn't have to wait. It was just a very pleasant experience overall.

5 out of 5

O
Otha Rice ..

November 2015

My experience is always wonderful, professional, knowledgeable, comfortable, and quality. Yesterday I watched an organization that knows their business, takes care of customers in a professional manner, works together as a team. Politeness, genuine concern, knowledgeable, and customer oriented. I have been a management consultant for 30+ years. I have never observed many organizations have Torre exemplifies. Mark Belmont is extraordinary and can sing.

5 out of 5

J
Jennifer Sonico ..

November 2015

Mark Belmont is amazing great service writer

5 out of 5

A
Alma Madueno ..

November 2015

Excellent customer service all the staff at torre are so professional.

5 out of 5

B
Brad Covert ..

November 2015

We were having a horrible experience. We recently dropped off my wife's Juke because the AC was not working.My wife got a call that her Juke was ready to pick up, after a week in the shop, but when she went to pick it up, the ac was still not working. This set the mood at a pretty bad place, because we live in 29 Palms and it was a long drive for nothing. If it was not for the outstanding treatment that we received from Mark Belmonte, we might not have ever returned. He was very sympathetic to our situation. He made sure that our car was given priority to try and see why the problem was not resolved. He made sure that we had refreshments and checked in with us every few minutes to see if we needed anything while we were waiting. Unfortunately, the car needed a part that had to be ordered, so we had to leave it down there still. We could tell that he was genuinely concerned about our situation and he went above and beyond to try and make our day a little better. As long as he is employed there, we will definataly return for all of our service calls. Outstanding employee!

5 out of 5

A
Amanda Bland ..

November 2015

Every experience is always the best experience!

5 out of 5

C
Charlene Manajero ..

November 2015

They have excellent customer service .

5 out of 5

C
Connie Morton ..

November 2015

Great customer service, but sadly my car couldn't be fixed because the "failure" couldn't be recreated. Such a shame as I really like my car and now I'm hesitant to drive it just waiting for the "failure" to happen again. I do understand that you can't repair something that doesn't show up on diagnostics, but it's still frustrating!

5 out of 5

A
Arnold Rosenheck ..

November 2015

Knowledgable and friendly service. Juan , my service consultant is terrific.

5 out of 5

L
Lanie Sioson ..

November 2015

Mark always make sure that I'm always taking care of. I love going to Torres Nissan.

5 out of 5

C
Cody Bryson ..

November 2015

Sem is the employee that helped me out. He was absolutely fantastic! I am a manager for a business and if I could I would try to have him work for me. His customer service skills are exceptional to say the least. He really made me feel like I was a valued customer. I had a bad experience the previous time I went and this visit was going to determine if I'll come back or not and Sem won my business. Now the only probl is if he's not there I'm not getting my car serviced. I don't trust anyone at Torre Nissan other than Sem and Carlos (the man that sold me my car). So thank you Sem for making my visit comfortable.

5 out of 5

C
Cindy Stevenson ..

November 2015

I am always happy with the outcome of my service appointments with Torre Nissan. However, this time I am a bit upset with the fact that I had to wait almost half an hour for the service folks to get my car back to me. I kept being told someone would bring it up but it never came. Finally, the lady service person (Christina I believe) saw me standing around and was kind enough to help me. She found my car parked in the front parking lot and drove it around for me. It was parked there for a long time so had she not helped me when she did I would have been waiting much longer. By the way, I was not the only person waiting for their car.

5 out of 5

S
Sheryl Rosine Price ..

October 2015

Perfection. As always, Mark took care of everything. The very best service, helpful, knowledgeable, courteous...Mark makes owning a Nissan a flawless experience. Thanks again

5 out of 5

A
Adam Z ..

October 2015

Service is always quick. I used to my cars to Walmart for service because other dealerships were so slow but once I tried your service I won't go anywhere else! I'm glad I purchased my vehicle through your dealership!

5 out of 5

J
Joel Zazulia ..

October 2015

Mark did an outstanding job as my Customer Service Rep. He has great customer service skills. A real Pro!

5 out of 5

J
Jose Morquecho ..

October 2015

I noticed something wrong with my car on a Friday. Was told to bring it in next morning. It was my transmission. I was given a rental car and my car was fixed at no time. My car was washed n returned in perfect condition. Thank you guys again at LQ Torre Nissan for outstanding customer service.

5 out of 5

C
Cynthia Gonzalez ..

October 2015

Very friendly,fast and courteous. Love the free wifi and comfortable waiting area. Snacks are also a plus. .

5 out of 5

S
Shelia Harbet ..

October 2015

From the check-in with Juan to waiting in the lounge and interacting with Enrique and closing the service call with Dean everyone was fabulous to deal with. Caring and courteous!

5 out of 5

C
Cindy Canaday ..

October 2015

It's always good. Mark is still the greatest..Always charitable, kind, and willing to do whatever anyone needs.

5 out of 5

I
Irene Trammell ..

October 2015

it was a good experience. The waiting room was nice, we were offered water, bananas. and apples were on hand, everyone was friendly.

5 out of 5

R
Ramon Cabrera ..

October 2015

I took my Frontier in for its routine oil change. As always Juan Castillo did an excellent job taking care of me. As always he's friendly and makes sure that I'm in and out of the service dept within a reasonable time. Thanks Juan for making my experience at Torre Nissan a great one!

5 out of 5

R
Rith Sor ..

October 2015

very good. Dean came to me and asked if I needed help.

5 out of 5

C
Christina Ayala ..

October 2015

It was a good and pleasant experience. Staff was very helpful and had great attitudes. Service was prompt.

5 out of 5

J
Jenny Dimas ..

October 2015

Always is a pleasure to come to do the service to my car I will be doing this for a long time, I like this place.

5 out of 5

L
Lupe Arellano ..

October 2015

the service was great fast and efficient keep up the great work.

5 out of 5

F
Francisca Williams ..

October 2015

It was good. At first I didn't think it was going to be but it turned out fine. Mark figured out the problem.

5 out of 5

S
Shelley Williams ..

October 2015

Great the service gentleman Sem was excellent .

5 out of 5

A
Alexis Herrera ..

October 2015

The staff was great, making sure everyone was a happy customers.

5 out of 5

E
Enrique Flores ..

October 2015

I like the amiability of the personal. The person who assisted me was Juan A. Garcia.

5 out of 5

A
Alma Madueno ..

October 2015

The service department is so professional and friendly.

5 out of 5

M
Mark Steffes ..

September 2015

Raul Avila the internet guy was great. The finance person was also super nice. The whole dealership people were very low key but attentive. Second car I've bought there.

5 out of 5

W
Wes Potter ..

September 2015

Mark from service helped me out alot. I will definitely return for future purchases.

5 out of 5

D
Dominique Vandenhove ..

September 2015

always been very happy with fast and professional service ,friendliness of all the staff

5 out of 5

O
Otha Rice ..

September 2015

The Torre experience is professional. The uniformity of excellence is inherent in every aspect of the dealership. From promptness, to professionalism, to handling all problems. Cleanliness, knowledgeable and well-trained staff. Although the printer in the service department was not working. Mark got that fixed as well as my car. By the Way Mark should be making $150,000 dollars a month. He is that good.

5 out of 5

P
Paulina Corona ..

September 2015

It was great thank you Juan for all the great help.

5 out of 5

T
Taylor Lopez ..

September 2015

I always have a great Service Experience with Mark Belmonte. He always treats us like family and makes us feel good. Whenever we have a concern Mark handles it quickly or gets us answers to our questions

5 out of 5

T
Tammy Codon ..

September 2015

Service and help was excellent. Very efficient and quick. I waited while they checked out my car. Was treated to coffee and water and bananas and apples. TV was changed to a station I liked.

5 out of 5

K
Karen Blodgett ..

September 2015

The service was as always great. Very fast efficent service.

5 out of 5

L
Lurdes Andrade ..

September 2015

Excellent customer service, very attentive, reasonable waiting time.

5 out of 5

R
Robin Merritt ..

September 2015

Thank you to Mark for making sure my service was taken care of, done correctly, and only what was needed. He really watched out for me!

5 out of 5

M
Mark Granger ..

September 2015

Mark Belmonte is incredibly helpful. He makes the whole experience such an easy process.

5 out of 5

J
Joan Brewster ..

September 2015

I like that they provide refreshments. Free car wash would be nice when you come in for service.

5 out of 5

A
Arnulfo Franco ..

September 2015

Excellent customer service! Made me feel like I was there only customer . Very attentive and genuinely gracias g or my business.

5 out of 5

G
Gwyn Stadther ..

September 2015

Customer service employees are always very polite and helpful along with the shuttle drivers. Not always impressed with the service technicians. They have broken our front hood clips twice (and not mentioned or fixed it) and this time they marked our brand new battery as may need to be changed out soon.

5 out of 5

D
Denise Romero ..

September 2015

Mark was amazing his customer service is an 11 out of a 10 he made sure everything was taken care of with my car. Unfortunately my transmission went out and everything was covered under warranty no hassle no questions. Was a pleasure dealing with Torre Nissan in an unfortunate situation!

5 out of 5

J
Jose Requeno ..

September 2015

I love going to torre Nissan. Everyone at the service department treats me like family, and take good care of me and my car. I love the way they all work together as a team. If there's anything I need the guys at the service section are always there to help, these guys really know what excellent customer service is.

5 out of 5

E
Edward Hurst ..

September 2015

Mark Belmonte was our service advisor and took exceptional care of my car and kept me well informed. Throughout the process, he kept me advised of my car's progress and the time was to be ready. The process was as promised and Mark's professional and courteous service made this a very positive experience!

5 out of 5

J
Javier Triviso ..

September 2015

I'm always greeted quickly and treated with respect. I'm addressed as "sir" and I'm offered a drink and a place to wait comfortably.

5 out of 5

W
Winston Laxamana ..

September 2015

Torre Nissan is the best... Your service crew are excellent... Scott Bradshaw is the best dealership manager... All Torre Nissan staff is friendly... Very good crew and salespeople... We always bring in more customers for Torre Nissan because of excellence in service Sem and Cj is excellent in the service department... So is the two ladies answering the phone are friendly and kind

5 out of 5

J
James Mortell ..

September 2015

Came in as a result of an offer that I received from Torre in the mail on the purchase of my Altima as a used car.

5 out of 5

T
Tanya Fluster ..

August 2015

Our advisor Dean Coco was very professional. knowledgeable and caring about our car. He helped us arrange for a rental car during our service & updated us about the status during the day. We appreciate this level of service.

5 out of 5

W
Wynona Gallagher ..

August 2015

Everyone was very pleasant and helpful, especially Dean Coco.

5 out of 5

M
Marla Mozan ..

August 2015

Torre is great, however, they were unable to duplicate and repair the stalling problem I brought it in for.

5 out of 5

C
Corey Tovar ..

August 2015

Service Dept Rep Cecily was outstanding she was doing it all. Taking inbound cars bringing finished cars up paperwork, even moved tires so I could leave. She's a keeper. People with that kind of initiative are very hard to find. I believe she was actually the Customer Relations Rep.

5 out of 5

K
Karren Reed ..

August 2015

TJ was very helpful and professional, He made my visit there easy going without hassle and even talked to my son about sports...thanks for having such a great employee! Karren

5 out of 5

G
Gilbert Unger ..

August 2015

Great service experience. Mark the Asst. Service manager was extremely helpful and I was asked several times while in the waiting area if I need water or soft drink or anything.

5 out of 5

N
Nicky Robles ..

August 2015

I love the service there. I bring the car in for the oil change and I leave it there while I go out to lunch.

5 out of 5

M
Michael Ferris ..

August 2015

TORRE NISSAN IS A 5 STAR SERVICE DEPARTMENT, I WILL BUY MY NEXT CAR FROM THEM BECAUSE OF THERE SERVICE DEPARTMENT, MARK GOES OUT OF HIS WAY TO MAKE SURE YOU NO WHATS GOING ON. THANK YOU MICHAEL FERRIS

5 out of 5

G
Gerania Rodriguez ..

August 2015

Dean coco helped me out. Quicky helped get service to my vehicle done. made my experience a great one. Quick service, and great attention to customer.

5 out of 5

L
Lawrence Mendelsohn ..

August 2015

You are great. Problem was taken care of at my home. Shout out for mark

5 out of 5

J
Josie Meza ..

August 2015

I was assisted by Dean, his name is not on the drop-down menu. He always provides excellent customer service.

5 out of 5

R
Ramon Cabrera ..

August 2015

I brought in my new 15' Pathfinder for its first oil change. As always Juan took care of me as he's the only service advisor I'll go to. He was friendly and had my vehicle in and out within an hour. thanks again Juan for making my experience great at Torre Nissan!

5 out of 5

M
Maureen Anderson ..

August 2015

Dean was very helpful, professional, my service was done quickly. No problems.

5 out of 5

C
Colleen Sawaia-Moore ..

August 2015

courteous, always available to answer questions. .

5 out of 5

C
Cynthia Gaetani ..

August 2015

ALWAYS COURTEOUS AND HELPFUL

5 out of 5

T
Teodoro Vela ..

August 2015

My experience with Torre Nissan is been great. Thanks to all of its professional and friendly personnel.

5 out of 5

C
Cindy Canaday ..

August 2015

Everything is great with this service team. The only problem is getting anyone in service to answer the phones. It always goes back to the operator. But the work done here is superb, and everybody is prompt and courteous, and they all go out of their way to get the job done./cindy

5 out of 5

B
Bob Stone ..

August 2015

Great experience. Service writer was attentive and courteous.

5 out of 5

G
Gisela Wiegmann ..

August 2015

Had the finishing touch done to our new Pathfinder

5 out of 5

W
Wynona Gallagher ..

August 2015

Dean from the service department was exceptionally helpful. He kept me posted on what was being done and took good care of me and my car.

5 out of 5

A
Ann Dyke ..

August 2015

Service takes a little longer than most dealers but overall a good experience with excellent service managers. TJ did his best to expedite the process.

5 out of 5

C
Crystal Templin ..

July 2015

I bring my car to nissan because I like having it serviced by nissan experts. I brought my car in for rear break service but every time I come into this location I have to wait at least 10 minutes to be helped even when I have an appointment. They always offer a car wash but sometimes they don't wash it. When I mention it to the service advisor he'll offer to get it washed but then I have to wait another 15 minutes. Dean made sure my car was washed and called me as soon as my service was done.

5 out of 5

J
Julio Delval ..

July 2015

I like the fact that it is clean and the lounge is extremely convenient. Mark is the best! In customer service and he is the reason I keep coming back.

5 out of 5

S
Sandra Rosenbloom ..

July 2015

Had problem with transmission and recall. Transmission replaced. Service found other problems. We traded in car for another. Had some difficulty with communications and chain of responsibility. Overall, dealership was clean, responsive and reasonably helpful

5 out of 5

J
Judy Mantello ..

July 2015

As always it was a good experience.

5 out of 5

B
Barbara Weiner ..

July 2015

I had no problems..the Torre customer staff were polite and Juan took care to make sure that the repairs and service were done on time as quoted...

5 out of 5

C
Chris May ..

July 2015

Dean was great as always! Very friendly, informative and got me in and out without any hassle.

5 out of 5

C
Carole Ranck ..

July 2015

As usual service visit to Torre was very pleasant. Mark Belmonte responded to my phone call very quickly and answered my question. Then when I came in for an oil change TJ was very friendly & courteous. Got me in and out in a very short time. Love my experience at Torre and LOVE my 2013 Altima. Best car purchase I ever made.

5 out of 5

M
Mariel Gonzalez ..

July 2015

Excellent customer service and advise service.

5 out of 5

J
James Kieft ..

July 2015

Everyone is very pleasant to work with. We do NOT have to go back because something isn't done correctly.

5 out of 5

R
Rosario Lopez ..

July 2015

Great customer service, the gentleman who help me was very attentive great customer service and was very happy I will be looking forward to go back for service with Sem Vaquero

5 out of 5

D
Debby Hawes ..

July 2015

Left my car he night before, had oil change, filter replacement , tire pressure sensor turned off and a tire replaced all by 10am

5 out of 5

R
Robert Henry ..

July 2015

Dean did a excellent job of service and service.

5 out of 5

I
Ivan Du Preez ..

July 2015

I have owned a nissan for sometime. Have a nissan second vehicle .previous service managers were not great. This experience was fantastic. Great job with the replacement. Thank you

5 out of 5

K
Keosha Campbell ..

July 2015

in the two years I've had my 2013 Nissan Altima I have had trouble with customer service in the service department MANY times . staff has been rude and beyond uncaring . but my last experience yesterday with Javier and PJ was EXCELLENT ! they took care of me from start to finish the way a customer deserves to be treated and that is greatly appreciated . this was going to be my last visit to torre if the experience was bad and because it wasn't I'm actually going to the dealer now in hopes to purchase another vehicle with my partner . keep those two !!

5 out of 5

V
Victoria Crofoot ..

July 2015

From start to finish all was great. I got my car in first thing, service was done it a timely manner, 30,000 mile check up so it did take some time. Mark B would check in on me and give me eta's on when my car would be ready. I find the waiting area very comfortable, which makes the long waits easier.

5 out of 5

B
Brian Ansley ..

July 2015

Impressive detailed customer service.

5 out of 5

J
John Anderson ..

July 2015

Everyone who worked there were friendly and professional.The waiting area was clean and comfortable and I was offered fruit and water while I was there. It was a very pleasant experience.

5 out of 5

B
Barbara Schmittling ..

July 2015

Very satisfied with the service.....this was about my 4th visit for service. Everyone was polite and professional....happened to be a very busy day, but everyone seemed to handle it well. Nice touch to have water, bananas and apples for those of us who wait for their vehicles.....it was gratefully appreciated.

5 out of 5

A
Agustin Vega ..

June 2015

My car was ready on time Excellent service I Will always come here Thank you very much !

5 out of 5

J
Joshua Thomas ..

June 2015

VERY PROFESSIONAL AND PLEASED WITH THE CUSTOMER SERVICE

5 out of 5

Y
Yesenia Gonzalez ..

June 2015

It was quick than others experience that I have to wait more than a hour. Thanks Juan Castillo

5 out of 5

C
Charles Seaman ..

June 2015

was greeted quickly and professionally by TJ made sure I had a pick up w. the courtesy shuttle and he washed my car because he told me that my car would be washed

5 out of 5

R
Refugio Lopez ..

June 2015

My experience was awesome, the service department gentlemen were so helpful and caring

5 out of 5

E
Efren Diaz ..

June 2015

The workers are always great good attitudes and very kind.

5 out of 5

M
Melanie Ellis ..

June 2015

In the past I've had my car serviced in a half assed manner but TJ took care of my car the way it should have been done.

5 out of 5

B
Barry Goldfarb ..

June 2015

I brought my car in for a battery problem. The service techincan handle my problem with expertise. Couldn't ask for anything better.

5 out of 5

S
Sandra Ricker ..

June 2015

They serviced my vehicle in a very efficient matter. They offered other services and were very prompt and timely when they said the vehicle would be ready. I am extremely pleased with them.

5 out of 5

B
Barbara Potruch ..

June 2015

Had a radio problem and recall on the Altima and it was taken care promptly.

5 out of 5

T
Tammy Codon ..

June 2015

Dean was very helpful and gave prompt and courteous service.

5 out of 5

D
Diane Cedeno ..

June 2015

Amazing customer service from Mark he's the only person I feel comfortable dealing with ....

5 out of 5

C
Clare Reuter ..

June 2015

Mark was excellent! I am very happy with the service

5 out of 5

D
Dennis Davis ..

June 2015

I was informed about service/parts needed, which had already been done.

5 out of 5

J
John Esler ..

June 2015

All of the staff were friendly and competent!

5 out of 5

A
Antonio Montano ..

June 2015

My check engine light turned on. It was just a loose gas cap.I was happy with the service

5 out of 5

C
Cruz Hernanndez ..

June 2015

It was a very pleasant experience the way we were help in trading in our vehicle and getting a new one . The sales person was very helpful and we are very happy with our experience. PercyChavarri was the best

5 out of 5

R
Ramon Cabrera ..

June 2015

I came in to have a part covered by my warranty fixed. Once again Juan Castillo was excellent. We had set up an appointment earlier in the week. As always he was friendly and made sure my truck was in and out of the service department. Thanks again Juan for taking care of me and my truck!

5 out of 5

B
Beatriz Garcia ..

June 2015

Good Job Dean coco & Joel Garcia keep up with the good work.??

5 out of 5

L
Lydia Garcia ..

June 2015

Sam in service was professional

5 out of 5

J
Job Popolo ..

June 2015

Good and fast service. I always go to Torre nissan!

5 out of 5

R
Rebecca Carrillo ..

June 2015

Quick and easy and great customer service!

5 out of 5

Y
Yolanda Nieves ..

May 2015

I appreciate being called back to fix the problem. Thank you for your attention.

5 out of 5

R
Richard Wallace ..

May 2015

service adviser was very pleasant and the work on the vehicle appears good

5 out of 5

Y
Yvonne Rierson ..

May 2015

DEAN COCO HAS BEEN MY SERVICE ADVISOR FOR THE PAST TWO YEARS AND HE HAS BEEN SUPER.

5 out of 5

C
Cindy Stevenson ..

May 2015

Service representative (Mark) was very helpful as usual. I never have a bad experience when I bring in my car for service!

5 out of 5

R
Ramon Cabrera ..

May 2015

I had taken my wife's Sentra in for the 30k mile service. Juan as always took very good care of me as he's the only service advisor I'll go unless I'm forced to use someone else. He also referred us to Jose Herrera who eventually sold us a new Nissan Pathfinder that same day. Thanks again Juan for taking care of me and my vehicles when I bring them in for service!

5 out of 5

P
Pamela Holliday ..

May 2015

Excellent customer service very polite and on time service

5 out of 5

C
Carmen Garcia ..

May 2015

Service was excellent! .

5 out of 5

S
Sherrell Sutherland ..

May 2015

My experience is usually good but not this time. I made an appt for a minor service and it took 2 hours (while I waited). It seems that making an appt doesn't put you in any better position than someone just walking in. Also they forgot to wash the car even after 2 discussions about a complimentary car wash.

5 out of 5

D
Diane Cedeno ..

May 2015

Great customer service provided by Mark

5 out of 5

H
Hans Kraakman ..

May 2015

The service concierge was very attentive

5 out of 5

D
Deborah Kiselow ..

May 2015

Always good service, timely, courteous.

5 out of 5

J
Joe Sparks ..

May 2015

I answered your questions. I don't care to comment further.

5 out of 5

S
Sandra Mills ..

May 2015

Always good. They are friendly. .

5 out of 5

B
Bruce Hunter ..

May 2015

Outstanding, as usual. .

5 out of 5

R
Ramon Cabrera ..

May 2015

As always Juan does a great job taking care of me. I went in for an oil change and it was done in a timely matter. I also met Michael who's a salesman since I had some time to walk around. He was showing some cars as my wife may be wanting an upgrade in the near future. Thanks to Juan and Michael for my making my experience a great one!

5 out of 5

J
Jaime Sanchez ..

May 2015

Everything went smoothly and quickly.

5 out of 5

T
Terry Bever ..

May 2015

everyone in the service dept. has taken very good care of me and my Armida

5 out of 5

G
Glenna Burke ..

May 2015

The young man who drove me home so that I would not need to wait at the dealership was very professional and helpful.

5 out of 5

W
Wynona Gallagher ..

May 2015

Everyone was super nice and they got the job done in a timely manner.

5 out of 5

R
Reay Garayt ..

May 2015

They did a good job and it was under the time limit I was told

5 out of 5

F
Frances Garcia ..

May 2015

I bought 4 new tires a couple of months ago, and I got a flat, you fixed the flat with no charge. Being since I bought all 4 tires, I felt that you honored my doing business with you. Also, the shuttle transportation was great. Cecelia assisted me.

5 out of 5

A
Anita Germain ..

April 2015

Had some issues in the past but were quickly and happily resolved.

5 out of 5

C
Connie Morton ..

April 2015

Juan Castillo was great. Requested that a master tech look at the vehicle this visit and discovered some issues that weren't detected on my previous visit in December. Mark was helpful too, and my shuttle driver Sal was a delight to share the commute with.

5 out of 5

C
Christian Parto ..

April 2015

Service was fast, staff is very polite. .

5 out of 5

J
Judie De Perry ..

April 2015

Mark Belmonte, is a superb in service department. It appeared that our 2011 Altima 2.5SL was in need of a major repair. Decided to check out the new 2015 Altima SL and before we knew it, we were driving home in a new car with the help of Jose Herrera our sales person.

5 out of 5

B
Barttina Wilkins ..

April 2015

Scott- the General Manager was most helpful. Sonia - my saleswoman was excellent.

5 out of 5

M
Michael Saint J.

April 2015

I brought the Juke in for a minor scratch to be fixed as a new car work order. Evidently, the order was lost, or delayed and I was not very happy. But Cecilia stepped in, got me a free rental car and had my Juke delivered to me at home. She really saved a disturbing situation. The scratch was completely fixed perfectly.

5 out of 5

J
Jorge Silva ..

April 2015

Went good the only person who ask if I need anything while I waited for my car was my service women cecilia Ramirez.

5 out of 5

K
Karen Austin ..

April 2015

Service team was courteous and timely

5 out of 5

N
Noelia F.

April 2015

10+++++++ experience at Torre Nissan very refreshing. Truly genuine caring people Apple working there. Mr Maldonado we went above as nd beyond to help us with our purchase. Torre Nissan has wonderful group of people working there. Thank you!!!

5 out of 5

L
Luis Moreno L.

April 2015

Jose was very helpful. Thank you

5 out of 5

B
Brian Correa B.

April 2015

Excellent! Everyone was very kind and helpful. It was definitely a fun experience

5 out of 5

D
Diana Mendoza D.

March 2015

Friendly & helpful staff ..........

5 out of 5

N
Nancy R.

March 2015

Service is excellent in your service department

5 out of 5

C
Claudia H.

March 2015

customer service is good. especially the prices

5 out of 5

M
Marcos M.

March 2015

Excellent experience with Torre Nissan! They took very good care of my wife and I. Great service, great people, great deal!

5 out of 5

T
Terry Bever ..

December 2014

Thry repaired the heater and the glove box .

5 out of 5

L
Liz Silva ..

December 2014

Walked on the car lot and an hour later walked off the lot with a new car

5 out of 5

D
Debby Hawes ..

December 2014

When you put Mark Belmont in charge of your car, you know it will be well cared for! My car looks forward to going!

5 out of 5

T
Thomas French ..

December 2014

Friendly, Courteous Knowledgeable Service

5 out of 5

J
Jennie Aguilar ..

December 2014

It was great they helped me buy the car I was going for.

5 out of 5

A
Alma M.

November 2014

The service was great, I was in and out, and the employees were very friendly.

5 out of 5

R
Ramon R.

November 2014

EXCELLENT THANKS CECY RAMIREZ .

5 out of 5

L
Lupe .

November 2014

fast and efficient .

5 out of 5

M
Marco A.

November 2014

Was a great experience very good customer service

5 out of 5

Z
Zbigniew Ciura ..

November 2014

Best of any experience I have had with auto dealers

5 out of 5

D
Daniel Moore ..

October 2014

Everything was great. Percy was a pleasure to deal with

5 out of 5

J
Jennifer Kleveno ..

October 2014

Love the service department. mark is an amazing customer service rep. I have never been treated so well in a service department!

5 out of 5

D
Daisy L.

October 2014

I had a great experience when I went to purchase my new car at Torre Nissan. The assistance I received was excellent. I'm so happy with my new Nissan Sentra.

5 out of 5

K
Kathleen R.

October 2014

Service was quick .

5 out of 5

J
James Fair ..

October 2014

I went in to try and purchase a used vehicle and drove out in a BRAND NEW SENTRA.VERY COOL GUYS.

5 out of 5

R
Ramon Cabrera ..

October 2014

Once again Juan Castillo makes our service experience quick and satisfying. I always make sure to go to him for my Frontier or my wife's Sentra. He's alway courteous and makes sure to let us know exactly what issues need to be addressed when we take our vehicles in. Thank you Juan for always taking care of us!

5 out of 5

J
Judy Haydock ..

September 2014

Had an excellent experience. Eric and Sid were great to work with.

5 out of 5

H
Hugo And Barbara Halcovich ..

August 2014

Excellent service from Erick STELLE,ELI ARELLANO AND MARCELINO MALDONADO.Thanks again.Love my new car.

5 out of 5

R
Rebecca W.

August 2014

wonderful as usual have bought 2 altimas from you new fron costco information

5 out of 5

D
Dick Bernstein ..

August 2014

Professional fair and helpful from start to finish. Eric was kind enough to deliver papers and car to our home because of my wife's medical condition.

5 out of 5

J
John Sherlock ..

July 2014

Miguel Murguia was outstanding. I will recomend him to anyone who is looking to buy a Nissan.

5 out of 5

E
Elsa Reyes ..

July 2014

It was great! we were assisted by Chris Hughes

5 out of 5

C
Charles W.

July 2014

Great. Carlos was the best for us on our behalf. He answered every question, helped us to understand the deal, the car, and all that went with the experience.On the internet to the showroom, he was great.

5 out of 5

T
Thomas C.

July 2014

forth purchase of a new vehicle from the above dealer within 3 years. Very pleased with Torre Nissan, its sales staff and service department.

5 out of 5

K
Kelly D.

July 2014

I always have a great experience at Torre Nissan

5 out of 5

W
William L.

June 2014

...the customer care and satisfaction that is consistently demonstrated by all employees at Torre is amazing and greatly appreciated. An employee brought me water while waiting to see a service manager. The service Mgr., Julio, was very accommodating. The cell call for completion of the service was on time. My car was clean as a whistle at customer pick-up. I would recommend your dealership to anyone.

5 out of 5

E
Esperanza P.

June 2014

It was great. Very good and fast customer service.

5 out of 5

C
Carlos C.

May 2014

IT WAS A PLESURE TO DEAL WITH ERIC, HE MADE THE TRANSACTION VERY SIMPLE AND EASY AND MOST OF ALL qUIKLY


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