1 out of 5
My policy number is AFD 00570550. I cancelled my policy on June 29,2015 and received an email on June 30, 2015 confirm that my policy would be cancelled. Yet I was still billed on 7/9/2015 and have another charge processing as of 8/10/15.
This company will continue to bill you after you cancel your policy. In addition they refuse to waive the $50 cancellation fee despite their error with the argument that I was agreed to the fee when I signed the contract. However, did they not agree to cancel my account and yet dishonored that? You would think that the original contract would include the insurance provider cancelling the account when instructed to do so without continuously billing me with no services provided. Why would I honor my side when they don't honor theirs?
In addition to that they expect me to send in a copy of my bank statement with personal information (which is going to take up my time to block out sensitive info) so they can refund me. Who knows what these crooks will do with my personal information?
This company is fraudulent and has no qualms about stealing money from your bank account after you cancel. In addition they also hung up twice on me when I called.
At the very least I expect to be compensated for them taking money out of my account without my authorization. HNH Agency Trust aka Sterling Casualty Insurance seems to think they can take money out of my account without any repercussions and think that just cutting an "expedited" check will be enough.
What makes you think giving me a check is enough? When a private person steals from a company or another individual they go to jail. You don't get off by just "giving it back". What makes them think that refunding me the money is simply enough? They need to face legal repercussions, receive a government fine or compensate me monetarily. If I stole money from them do you think I could get away by just sending them a check? No; I would be sent to jail. These folks need a large government fine or get their business license revoked.