Invitation Homes

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(704)817-4260verified

9335 Harris Corners Pkwy
Charlotte NC, 28269

Sunclosed
Mon8:00 am-5:00 pm
Tue8:00 am-5:00 pm
Wed8:00 am-5:00 pm
Thu8:00 am-5:00 pm
Fri8:00 am-5:00 pm
Satclosed




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About Invitation Homes

This office is closed to the public. Please contact the office to make an appointment. At Invitation Homes, we offer high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we offer our residents welcoming spaces for a more inviting life. With approximately 80,000 homes for lease in 16 markets across the country, our residents have access to homes with features they value, such as close proximity to jobs and access to good schools. Each Invitation Home features beautiful updates and renovations from curb to kitchen. Making them homes where individuals and families thrive is why we’re in business. That’s why our mission is “Together with you, we make a house a home.”


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Frequently Asked Questions about Invitation Homes

Invitation Homes is closed on Sunday and Saturday.
Invitation Homes is open Mon-Fri 8:00 AM-5:00 PM.
As an Invitation Homes resident, you're responsible for minor home maintenance such as lawn care, pest control, and changing air filters. Visit our resident responsibilities page for more information.
Yes, our preferred insurance provider is ResidentShield. You can easily contact ResidentShield at (800) 566-1186 or visit their website. If you purchase coverage with ResidentShield.
Yes, you are required to carry an active personal liability policy that includes a minimum of $100,000 in liability coverage - and $100,000 for dog bite liability insurance, if applicable - in accordance with your lease, from an insurance carrier with an AM Best rating of A-VII or better. Liability insurance does not cover your personal items - we strongly encourage you to purchase a renters insurance policy that includes coverage for your personal belongings.
We offer utility management services everywhere you can find an Invitation Homes house. Service may vary by home. Please check your leasing agreement for more information.
Your Move-In Orientation is a key part of ProCare, our proactive maintenance program. During the orientation we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous inspection prior to move-in. Find out more about ProCare.
You move-in anytime after your lease start date. However, your lease must start within 14 days of submitting your application for an available home. Read more about our application process.
The security deposit amount is equal to one month’s rent for the home you have selected.
New residents’ move-in costs include a security deposit, administrative and move-in fees, and the rent for the current month of their lease start date. Learn more about our move-in fees on our Leasing fees guide. For residents moving in after the 19th of the month, their move-in fees will include payment of the next month’s rent.
"Available homes: Application decisions are typically made within 2 days of all required information being provided, and leases must start within 14 days of application approval. Coming Soon homes: Application decisions are typically made within 2 days of all required information being provided. If your home is not ready within 14 days of application approval, you will have no more than five days to start your lease once your leasing professional confirms your home will be ready. "
You can find the addresses and phone numbers for local Invitation Homes offices in our Office Directory. Please call your local office to request their fax number.
Yes, all extra fees are outlined in the resident’s lease. Please read more about our leasing fees for more information.
The gross household income required to rent an Invitation Homes house equals 3x the monthly rent. Guarantors will be accepted for applicants who do not meet the required rent-to-income ratio. Only one (1) guarantor per home is permissible. Read our qualification requirements to find more information.
You can pay rent online through the payment portal or through the Invitation Homes app. You can also mail payments to your local office. Most offices have a drop box to leave rent payments after hours. Please do not leave cash in the drop box. Rent payments are due on the first of each month. Fees for late payments are outlined in your lease and may vary according to state regulations.
You can find our qualification requirements on our website.
We make it easy to find a beautiful Invitation Home for rent. You can use our convenient website to search by location, neighborhood, size and price. You can also contact our local office by email or phone and connect directly with an agent to view a home. The information for the city or area where you want to live is available on the contact us page on our website. You can also conveniently tour a home online using our virtual tour option or schedule a tour using the self-tour feature.
"To report a rental scam, please: Report the scam to local law enforcement Inform the website where you found the fraudulent ad Inform Invitation Homes by submitting a Contact Us form"
It usually takes up to 2 days to process a leasing application. During that timeframe, you will receive emails to request any additional information that may be needed to complete your application. Please be prepared to upload supporting documentation immediately upon request to prevent your application’s cancellation. If your application is canceled because we do not receive supporting documents in a timely manner, the home will be placed back on the market.
There is a non-refundable $50 application fee (may vary by location) for each person over 18 applying to rent a home with Invitation Homes. This fee covers the cost of background checks, time spent reviewing the application, and any other expenses involved with the application process. It is non-refundable because expenses occur regardless of an application’s outcome.
We recommend completing your application for one of our homes online. However, if you need to discuss alternatives, please work with your leasing professional to find an option that works for you.
There is a non-refundable $50 application fee (may vary by location) for each person over 18 applying to lease a home with Invitation Homes. Any roommate information will be needed as part of the application. Read more about our leasing fees.
To apply for a home, simply click the “Apply Now” button on the home’s listing page, create an application account and pay a non-refundable application fee of $50 per applicant who 18 years old or older (may vary by location). Please read our qualification requirements before you apply.
Yes, each home is professionally managed and serviced by our local Invitation Homes staff. Customer service is available online through our Resident Services portal or by phone. To find the phone number or email address in your local city, please see our contact page.
Each house owned by Invitation Homes is refreshed by our professional staff and local licensed contractors. We use only quality materials from some of America’s top brands. Licensed contractors install all of these products with careful workmanship and each home passes our quality assurance inspection before you move in.
Every Invitation Home is owned by our company, beautifully renovated with quality materials and careful workmanship. Each house must pass a multi-point quality assurance inspection before you move in and then they are professionally managed and serviced by our local staff of trained professionals and licensed contractors. All of this expertise is dedicated to giving you the home you desire and the peace of mind you deserve.
Our homes are located in a variety of desirable neighborhoods across 16 of the country’s most popular cities. We have homes in great school districts, close to commercial hubs and transportation. We have houses for rent in communities with amenities like parks, pools and walking and biking trails. Search for your perfect home .
Invitation Homes is America’s premier owner and manager in the U.S. single-family home rental industry. We own approximately 80,000 single-family homes for rent across the nation. We serve 16 of the country’s most popular metro areas with a wide selection of beautifully renovated 3-4-and 5-bedroom homes in a variety of great neighborhoods where you want to live. All of our houses for lease are professionally managed and backed by the strength and stability of the leading rental home company in the country.
"Your account will be charged for the following situations, so please avoid them. • Damage caused by you, your pet, or a guest. • If an issue is not reported to us and causes damage. • If someone over the age of 18 is not at your home during a service visit. • If an appointment is cancelled in less than one business day."
We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide.
Yes. Changing your air filters not only reduces your utility bills and improves the quality of the air in your home, but is important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account.
Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience.
Fees, deposits, pet rent and additional insurance are not required for authorized service, assistance, or companion animals. Applicants must submit documentation confirming their service animal’s status. We will review an applicant’s documents in order to confirm they have an approved reasonable accommodation.
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page on our website.
You can submit a maintenance request through our convenient maintenance portal. The easiest way to get there is with our new mobile app. Of course, you can always access the portal on your desktop.
"Your account will be charged for maintenance service requests in the following situations, so please avoid them: Damage caused by you, your pet, or a guest. If an issue is not reported to us and causes damage. If someone over the age of 18 is not at your home during a service visit. If an appointment is canceled in less than one business day. "
While our offices are closed to the public, office hours are 8:00 a.m. to 5:00 p.m. local time.
The best way to contact an Invitation Homes representative is to use our Contact Us page on our website.
We’ll schedule your standard maintenance request right away. Most requests are scheduled at least one to two weeks out. An emergency request is handled right away and can be requested through our emergency request hotline.
No need to turn on these utilities or transfer them into your name. Water, sewer, and trash will remain in Invitation Homes' name throughout your lease. Conservice is a utility management and billing company that will manage water, sewer, and trash on your behalf.
Yes – we love your pets and your pets are going to love your new home, yard and neighborhood. All pets are subject to approval, of course.
You can find Invitation Homes listings on our website, and several 3rd party listing services including Zillow, Trulia, Hotpads and Realtor.com.
Yes, but not all homes qualify. Please submit an inquiry on our Contact Us page on our website to get more information.


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