Sherry S.
1 out of 5
That place is over crowded on weekends!! Their birthday package is quite over priced, plus they let tons of other jumpers on the trampolines and foam pit at the same time as the party. When we got there at the time of party, we had to wait 45 minutes till they got their act together with the kids' shoes, helmets, waiver forms etc..we lost 45 minutes of our party time!! The kids had to wait in lomg lines for their turn! Staff is very very disorganized, not helpful and disinterested.... I did not feel it was justified paying their price when you dont get service in return. I would never go back there. There are other good ways to spend money and time! And fire Heather!!!!!!!!
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Sherry S.
1 out of 5
I had booked a party for my daughter there. The party coordinator Heather was the worst, rude, condescending, impatient, boorish person on the phone ever ! I almost cancelled my party because of her. She does not give enough details, hates answering questions and has bad social skills! Plus she over charged me for the party and lied that she had gone over it before on the phone when she hadnt. The manager on duty had to support her and was no help at all. We are not the kind of people who kick up a fuss, but we are so turned off by the staff's attitude, that we will tell all our friends not to ever go there. Waste of money, time and ruined the evening of my daughter's birthday!! Heather needs to be fired from that place if thy ever want to do good business!!
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