2 out of 5
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| Customer Service | |
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| Recommend | |
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I had really high hopes for this place. The only reason it gets 2 stars instead of 1 is because of the apps. I was able to look at live streams of my child and see every detail of their day with the app. When the teachers kept up with it... The staff is stretched so thin, it's no wonder the turnaround rate is so high. When it came to the initial enrollment of my first child, everything was okay. They argued with me about the start date we agreed on a month prior but I let it go. Then when my second child was enrolled, they messed up that date, too. A friend had her son enrolled, called every day to confirm the start date and they STILL messed it up.
After this it was 1 event after another. This was the only daycare available to take both of my children so I was stuck. Otherwise, both kids would have been pulled years ago. Here's my story:
I had moved my son into this daycare when he was a toddler because my job moved. On the first day of attendance, he had fire ant bites all over his hands and his feet. I caulked it up as an honest mistake but my husband was pretty mad. The big issues began when my child was in the 2's and 3's room. He was getting frustrated trying to communicate. We tried to get on the same page as teachers with his but we were ignored every time. He began biting and coming home with bites/bruises from other children. So, I started watching the cameras. Kids double his size would push him around, children were climbing all over the furniture and jumping off, kids were allowed to beat each other with toys and so on. My kid was always being written up and getting in trouble. Sometime 3-4 reports in A DAY! The teachers and the director Fulaine would corner me and tell me my kid is to blame (he was 2 and 3 at the time). There was no way he was learning this from home. The director would trying to lie to me about what really happened and said to my face "I really need to coach my staff better about how we write these reports up". So, she teaches her staff members to be untruthful in order to protect herself. I would speak to the teacher and get 1 story. Then, Fulaine, the director, would tell me another story. It was a constant battle so I needed to get to the bottom of this. So, I took him to 2 primary care doctors on 2 occasions. If he had behavioral issues, I wanted to know ASAP so we could take care of it while he was young. The doctors were seriously concerned that a director would trying push the blame of a 2 or 3 year old for behavior they deemed as "normal". The DOCTOR recommended I file a formal complaint after I showed her some of the reports I was getting from the school. I did contact the high ups and read off some of the incident reports and got ignored, again. Another parent, who was complaining about her kid being bit, went to the higher ups and they blamed the toddlers. One of the reports I got from teachers said ""name" locked himself in the bathroom with a friend. "name" flooded out the bathroom on both sides." My questions were: Why are these kids locking themselves into bathrooms? How long were they missing before it was noticed? Another one stated that a girl was on a shelf and my son pushed her off. Why are children allowed to climb on furniture? They then called her mom that morning at 11AM when the incident happened. The proceeded to expel my child. I didn't have a clue until 4.5 hours later when they finally called. "Oh by the way, your kid was kicked out 4.5 hours ago." From day 1... I asked over and over, until I was blue in the face, for a phone call when my son did anything. For months I heard nothing pertaining to his behavior. Only if he fell... I'd get dumped on at pick-up and they would tell me "we don't have time to call you". My kid was learning some very concerning behaviors at this place... I saw my kid being pushed around, toys ripped out of his hands, climbing on things he has no business climbing on the cameras. Every time I said something about my kid being picked on, I got the run-around.
Just driving by you can see this place is desperately hiring all the time. I made friends with some of the staff members who use to work there. If you heard these stories, you would NOT want your kid near that place. This place is really awful and it has been getting worse and worse. This place is a lawsuit waiting to happen.