Phebei S.
5 out of 5
We were supposed to go out Saturday night but our garage door was good and stuck. The real problem was that I had a plane to catch the next morning and both cars were in the garage. I called at approximately 5:30, and the person who answered said that someone would come between 9:00 and 11:00. Johnny arrived at 8:30. He was friendly and courteous, and went right to work. He explained what he was doing in a clear way, and offered reassurance about the repair. He represents your company very well and we were glad to have our door running better than before within a couple of hours.
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Shelia G.
5 out of 5
The technician (David) was great. First he had "called" to say he was at a job site that was running bit longer than expected (which was fine since I was home for the remainder of the day anyway). Secondly, I had lost my voice with Laryngitis & David was able to talk to my husband on the phone & explain the door situation. And lastly he had given me great information to maybe replacing the door opener and how to keep the tracks from becoming flat & showed me how to tighten the bolts on the door. He was quick and very, very nice to have as a service technician.
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