Jennifer M.
1 out of 5
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| Recommend | |
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I have been buying prescription eyeglasses from MyEyeDr for years but I will NEVER go back due to the horrible service, quality issues, and price increases at their Waynesboro, PA location. When I got my latest prescription, I kept the frames I previously purchased at MyEyeDr and ordered the same lens features I normally get, including a scratch-resistant coating. With vision insurance, the Waynesboro office charged me $378 out of pocket just to replace my lenses. A couple months later, my glasses fell off the nightstand and were scratched from minimal impact. I took them to the Waynesboro office and asked a staff member if they could buff my lenses to minimize the scratches. She said no, my only option was to replace the lenses which would cost $666. The rep next to her told me I should have bought insurance for my glasses and they would have replaced them for free. She came across as cynical, telling me I would have been better off buying insurance for my glasses instead of paying for lens upgrades. No one mentioned insurance to me before. I explained that I chose to spend extra for scratch resistant lenses which should provide some type of coverage for scratches. I’ve never had lenses scratch this easily before. THE KICKER IS… I had to get new lenses and I didn’t want to buy them from MyEyeDr considering the cost and poor quality. I needed to get my pupillary distance (PD) so I could buy prescription glasses online for a fraction of the price. The MyEyeDr rep refused to give me the PD measurements in my file! So I went to ForEyes, where they kindly took measurements and gave me my PD free. Then I bought a beautiful pair of new glasses online with progressive lenses and all the extra features for $123. So, I ended up buying a new pair of glasses online with all the same lens upgrades and that COST 400 PERCENT LESS than what MyEyeDr would have charged me to replace my lenses alone. I refuse to do business with people who are rude, greedy, and look out for themselves vs customers.
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