Torre Nissan

Went in for a recall and got a free inspection and update on my cars status glad I had Joe to help and explain everything to me

A huge 'Thank you' to Alex for giving me the correct information on my warranty and service details. Definitely heading back to Torre for my services.

I just had an oil change and tire rotation done. Great price, great service.

Sem Vaquero has the best customer service. My visit to torre is always a pleasant thanks to Sem !!!!

Sem was very courteous. Recall no items all fixed out of Nissan prior to when they said.

I was very happy with the service I received. He was very friendly and professional

Joe in the service was a great addition to the service department. He assisted me with he issue my car was having and went out of his way to assist me.

all good i bought my nissan sentra a year ago and its been great

Juan helped me with what needed to be done and was great about applying discounts when it applied my car is running now like it's new again.
You always do a great job and keep my costs low when you can.

Juan was very helpful and professional. Had my car washed and ready as promised.

Juan Castillo great customer service, the best!!

Service Dept does the best it with its overcrowded location. Other Service Depts are located inside with a/c but this one is outdoors and on hot days (6 months/year) can be uncomfortable for client and especially for staff.

Great service plus everything was done sooner than expected. Also, the name was not listed but Scott Green assisted me.

Complete due bill, oil change and recall notice

Mark B has always been so professional and helpful.Super guy!!!!

Everything was good. New employee Jose had great customer service.

Overall, the service was very good. The process to pick-up the vehicle was room for improvement, however.

The guy were great. I got there last minute and they still took me in, I really appreciated that. The service was really fast, I was only there for 20 minutes or so

The experience was fine but when I was making an appointment your service department instead of accommodating my schedule he was more concerned of accommodating his own schedule instead mine. he was more concerned by telling me that the morning was very busy but yet he could not tell me a time slot that would be available to me this is poor customer service you are there for the customer and not for your own priorities it's your job a customer does not want to hear how busy you are in the morning a customer wants to hear is that you accommodate them and it would be no problem not an excuse of why you cannot schedule an appointment in the morning

Great service. And JJuan was very helpful.

My experience with Torre Nissan was nothing short of great. I was greeted my an employee named Scott Green and he explained to me the process that I would be going through step by step which was very helpful considering I don't know much about car servicing. Also, while waiting, every employee I came in contact with offered me refreshments as well as snack,It was a very comfortable enbiornment. I was able to get in and out in 1hr and 30min which is perfectly fine considering they were able to squeeze me in even though I got there right before closing hours which I appreciate especially since I wasn't given any upset looks like at other dealerships I've been to. I would definitely come back andI will recommend this Torre Nissan to my friends and family.

Mark was very friendly and nice. He helped me get a very important recall done, despite the computer having issues. It was a Saturday morning, so very busy. He also squeezed in an oil change, as well as washed the outside and checked the air in my tires. Mark is the first person I've met since Alan that has been very attentive and outgoing.

Car was fixed fast and everyone was extremely friendly, as always.

Juan in the service counter is excellent! Always provides great service and feel confident about taking my vehicle to Nissan.

Juan in the service department has Great customer service.....he goes out of his way to make sure you understand everything and takes his time explaining..

Wonderful service. Very friendly.

Mark @ customer service took very good care of me and the servicing of my car.

Everyone is always kind and friendly. It was busy. I told my service guy I need to be out by 10:00am (I had made an appointment for 8:30am for an oil change only.) At 10:15am, I went outside to check in with him and saw my car sitting there, just waiting. Kind of frustrated since he told me it would 45 minutes at the most, instead it was almost 2 hours.

Customer service is excellent. Employees have great manners and always find a way to satisfy us customers.

Though a little over 2 hours was long for an oil change and car wash was too busy for my car wash. However I was told I could return for car wash. Both Juan Castillo and Big Louie treated me very nicely.

The guys here are always so nice and greet me like they remember me every time. It's just so welcoming.

Good hospitality and excellent customer service

Excellent, professional, through, knowledgeable, affable.

MARK, MY SERVICE ADVISER, HANDLED MY SERVICE VISIT WITH TRUE PROFESSIONALISM.

Everything was clean. All the customers seemed pleasantly content with their experiences. The vending machines had plenty of options and worked. Everyone on the staff was great, each run i had contact with made sure i was taken care of to the highest of expectations. I dont have anything bad to say.

I always go to Nissan first whenever I want a new car. Miguel at Torre Nissan La Quinta is always awesome and helpful. Thats why i bought my last 3 cars with him.

Juan Castillo was a great help.

Juan was very helpful, attentive, and friendly.

Everyone was very helpful. .

Sem in service was a real professional. He needs a raise and award.

I had an emergency with my. New maxima, Juan Castillo responded immediately with the service staff backing me up! This is why I am a loyal customer of Torre.

It was the best of the best

Mark B. Was great like always. I won't go to anyone else! He made sure everything was taken care of and my car got fixed

Excellent atmosphere. Everyone friendly.Sem was very knowledgeable and explained everything to me. Will go back.

Went in for a new tire and an oil change. Scott was very informative and did a great job.

I needed a new visor for my Cube. I was in and out in a short period of time, they even did my overdue oil change. Sem Vaquero is a great service advisor.

Torre Nissan and the staff always goes the extra mile and makes every visit personal and professional. I have 2 vehicles that they service regularly and I always leave feeling like my vehicles are being properly maintained. Thanks to the guys,Ramon,Sem,Juan, Scott, Mark, Scott Bradshaw and Jose Hererra for always giving maximum effort.

Scott Green at the service area is very accommodating and helpful.

I was experiencing electrical issues inside the cab and outside on my Frontier. Juan and the tech(s) at Torre worked very hard to find and fix the issue. Now my Frontier is back to normal with everything working! I can't them enough for everything! Juan was awesome and always gave me updates on the status of my truck to make sure I was in the loop.

Juan C is my man. He always see that I receive excellent service. He is always friendly and sees that what I need is taken care of. I would buy my next car at Torres Nissan because of Juan if for no other reason.

Juan is so easy to work with! He doesn't try to upsell me or sell me something I don't really need. My windshield was cracked at some point during the service and they were so apologetic and called me the same day to set up an appointment to get it fixed.

Torre NISSAN service Dept and dealership are simply an outstanding organization . Always provide excellent customer service . Juan Castillo in service is amazing ! He always goes above and beyond to make our experience outstanding . Manager Maldonado makes us feel so comfortable and makes sure his employees are always on point .

Great service! Pointed out things my usual Nissan dealership in L.A. should have brought to my attention.

Torre nissan rocks! Thanks Sem for everything. Always easy to service my car with this dealership. I am in and out at no time.

Ramon and Juan has always given me excellent service when I come into torre nissan. Entire service staff has always gone far and beyond to bring me great service..It's always a pleasure going to torre nissan..

Great service department. Friendly, attentive, thorough, helpful without pushing extra service.

JUAN IN SERVICE IS ALWAYS SO PROFESSIONAL AND CURTEOUS!

Great customer service Ramon is always very nice and he takes care of our needs. He explains everything in detail. Great asset to your company.

I got an oil change and VIP car wash and it was done using my coupons - :) Sem was very helpful!

My service experience was excellent and all the staff is very friendly and professional.

Scott in services was beyond awesome!!!!

excellent. I really appreciate the car wash.

I was there for an oil change. They were friendly and efficient.

Ruben and Jesse were great in getting me into a new vehicle.

Torre Nissan was quick to diagnose and service my car. I could not be happier with the service.

My wife got her Pathfinder serviced. She was happy with the service.

I waited longer than I thought, but no big deal. I never mind waiting, but Scott was nice enough to give me a free wash...Thanx, Scott!

stopped in around noon without an apt and still got right in and taken care of.

I was very pleased with the service I received. My car was taken in right away. All the details were explained to me. Excellent service and excellent outcome.

I brought my Nissan Frontier in for an oil change and tire rotation. As always Juan Castillo went above and beyond and treated me like a VIP customer. Everything was taken care of and in a timely manner!

Well you guys have done it again. I don't know where you keep getting your employees but you always find the best. Scott Greene is fantastic. He courteous, professional and most of all, very helpful. Thanks Torre Nissan your awesome.

Everything was very professional.

Went in for an oil change, transmission fluid change, and a radiator coolant flush.

It was smooth and convenient. The service writer Sem was nice enough to inform me in many oil changes I had left free of charge. I really like good communication and that's what I got.

Staff help very friendly and go out of their way to take care of customers.

Best customer service that I've ever experienced at a dealership. Sem helped me and he was excellent.

The staff and technicians are all very friendly and willing to answer questions.
We wish that when the vehicle is being returned to the owner after service, that the paper cover on the floor mat of the driver's side is left in place, as in our case, it had been removed and the person who drove our car to deliver it to us had left a greasy stain on the carpet we had installed.

My customer service advisor is Juan Castillo he provides superior customer satisfaction. He always provides service with a smile. Even though sometimes I am faces with bad news regarding my car it is always a pleasant and positive experience.

They are always awesome. .

Really the best dealer service I have ever experienced. Keep up the good work.

Raul was splendid. It is my third purchase at Torre Nissan and they have all been seemless and professionaly handled

I went into the dealership just to look at a car I saw on line. I was met by Percy who showed me the car and then took me for a really informative test drive. The more he demonstrated the car the more I wanted it. Percy was the absolute nicest sales person I have ever dealt with. He made certain I felt comfortable with the payments and purchasing the car. He took me quickly to the rental car place so I could save money on my rental car. He took me to get my car that was at a repair shop to bring the car to the dealership. He then took me and introduced me to all of the people I would be dealing with when I brought my car back for servicing. I must say I was so impressed with my experience with how the people at this dealership interacted with me.

Good service and the place is always immaculate.

Juan was very helpful & kept me informed.

Very easy to drop car off & get oil change. Zero complaints & great service.

Juan Castillo give me a great costumer service

always first class service

Mark in service has been taking care of my car for 5 years when I come down from Canada and helps me get it ready for my return trip. He is a key asset for Torre as he completely knows his customers needs

We were able to service our two cars in the same day saving us from being with only one car for two days.

My service was quick and efficient. Everyone was very attentive to my needs.

Mark, in service, is as always very professional and makes customers feel that they are always welcome at Toore Nissan.

Best experience ever, the staff is very friendly.

Juan Castillo is amazing. I took the car in for a new brakes and auspension work, and he was knowledgeable, honesty, and friendly.

Friendly service, vehicle ready when promised.

As usual Mark was my advisor and is very knowledgeable of my car and problems associated. He located and fixed the problem and informed me of offerings and service at Torre he is representative of the high quality of service and professionalism of Torre.

Everything was good fast and easy and good prices

Exceptional service from start to finish.

Assisted me with my flat tire efficiently and expertly.

Fast & efficient. Mark was extremely helpful.

My experience at Torre Nissan went great thanks to Sem. He gave an excellent service. He always gives the best price. All I have to say about him is that his the best in service. I highly recommend Sem for service.

Mark Belmont was excellent kind knowledgeble and attentive

Scott was real professional and helped a lot with what i needed.

I brought my husbands' car in for service.Sem knew it was Stephen's car! Everyone was very nice and accommodating. I was truly impressed by the service I received.

i came in for an oil change .

Great service, good coffee .

Mark Belmonte was very friendly as always and handled everything from beginning to end. He always makes our service experience a great one

The service was excellent .

It's was the best like all the time

Customer Service on site was excellent .

Very nice personal and helpful make you feel comfortable when you walk in

Had my oil changed and the guys were so nice and helpful, as always.Sam and Juan are the best.

Professional and quick service

Your staff was amazing considering my unique circumstances of traveling from AZ to CA. Mark was amazing to work with. Thanks for all you do. I will certainly recommend your dealership.

Percy is an excellent salesman! Everyone was absolutely fantastic...

Courteous and very professional .

Great service as usual. .

Ir was great .

Eric Steele went ABOVE & BEYOND to make my purchase of my new car a FABULOUS experience. He was so caring and took very good care of me!!!

Scott Green did an excellent job helping me get my vehicle serviced. Scott went above and beyond in order to get the job done. I am very pleased. Thank you.

The service team was amazing this time in thank you all.

Good service, washed car .

Juan, my sales man gave his exceptional help as usual.

Service was great but wait time was a bit too long.

Great customer service, representative was very helpful.

Juan Castillo and all the remaining staff at Torre Nissan La Quinta continue to impress me with their impeccable customer service.

Very good. People are polite and friendly.

Juan Castillo provided great customer service. The one thing that amazed me was Juan was my tech on my last visit in January 2016 and I didn't know I had left my service maintenance book at the service center. When I pulled up to service dept. on 2/4/16 Juan came up to me and said I forgot my book on my last visit. The service dept. deals with a lot of people and I was amazed Juan remembered me!

My experience on 2/4/16 was great Juan gave me an estimate and came out to what he said. He called me when vehicle was ready for pick up and provided a courtesy outside wash on the car. My car feels like a new vehicle. Thank you Juan!

Mark is outstanding along with every person working there. The 2 hours there I had at least 5 different people check on me and ask if I was thirsty or if they could get me anything.

I was treated very well every time I come in the service department does a great jov

I had a wonderful experience everything was taken care timely and very cleanly I'll be happy to recommend them

VERY SATISFIED WITH SERVICE RECEIVED

The customer service is great, congratulations to Ramon Rochin for excellent service advisor!

Efficient, clean and professional .

Service department is always very friendly and helpful.

Sem assisted me in service, and couldn't have done better job. Thank you.

Scott was very respectful,courteous and knowledgeable.

Scott and Ramon have very good customer service, they are very polite and explain everything that was done to my vehicle. Very attentive with customers :) every time I go to Torre Nissan and Percy sees me around he always takes the time to go over and say hi to me.

Great Customer Service from the first time I made contact with the dealership to lease a vehicle and now with regular service. It is a pleasure to deal with Torre Nissan.

Sem was very helpful .

Mark and Scott where excellent in their service and always a pleasure when are working

The service was great, the only thing I was disappointed in was my Car. With only 36,600, my transmission had an internal issue and needed to be replaced. I hope my new tranny will last me more than the first one.

Service rep Juan Castillo Macias was very attentive and helped me a lot to get the service I needed for my car. Very pleasant and courteous.

Great service experience, knowledgeable staff, efficient and on-time

I came in for labor credit from Nissan One and Javier the service manager and Mark Belmont took care of it the same day. Excellent service from the service dept.

Excellent service and friendly staff

Great customer service! Eric Steele set up an appointment with the body shop to fix a scratch on our brand new Armada we bought. We dropped it off and Was given a rental by an awesome representative (Cynthia?) for the rental cars. Scott was very friendly as well and helped me drop off the car and pick it up!

Excellent and fast service.

Thanks for the improved experience. Scott and Sam were very helpful and very hospitable.

Took Armada in for first oil change . They took care of it no charge .

Excellent service from Scott Green. However, the service dept needs some clerical/phone help. It's impossible to reach anybody - phone rings back to operator, no one is able to answer because service personnel are busy serving customers. Miss the days that there was a cashier/clerk helping out.

Arrived needing a headlight replacement. They were prompt, curteous and in less than an hour I was on my way. And, with my rewards points it cost me nothing out of pocket. "What a deal". Also they advised me I was eligible for a "free" car wash. I am new to the area. These folks should train the dealerships in the Midwest (where I moved from) about Customer Service.

It was great as your shuttle service brought me to my office while you worked on my car. Sem has been helping me but he is not listed.

Scott was awesome. Super friendly and all around helpful person. Knew what he was talking about, explained everything thoroughly, and made me feel comfortable with the service I decided to get done in my car.

Well I was greeted by Scott and he was so nice and helpful. Plus he was in such a good mood he was singing and that made my day.

Great experience, Ramon was very helpful.

Your service department staff is why i go there, i trust them and they ALWAYS take good care of me.

Great friendly service! Complementary Oil Change Car wash. Thanks Torre Nissan! Shout out to Miguel Angel Murguia, thanks on that 370Z

Scott was very helpful and alway keeping me updated on the status of my vehicle.

Very friendly service dept. Scott Green very helpful

Our salesman Jose Herrera made this transaction comfortable and easy. He is truly a man that cares about his clients.

It was wonderful. There for first oil change and tire rotation after new car purchase.

Everyone is always exceptionally friendly, Scott, the two shuttle drivers. Scott contacted me several times to make sure I picked up vehicle before you closed.

Had a missing clip on my car. It was fixed quickly and wasn't tried to sell more unneeded parts/service. Super friendly service department!

My experience at Torre Nissan was great, great customer services. Scott Green I believe it was his last name was great to me and my brother. He explain everything that they were going to the vehicle. Also every staff in there was very nice as they walk in the waiting room they would stop and ask everyone that was in waiting for any beverage or popcorn.

Courteous, efficient and positive results. Going to Torre is always a good experience.

Juan from service was very helpful and his staff, very professional. I am very happy with the work done to my vehicle.

Attention to detail, great customer service.

My tire pressure light was on and once all the nitrogen from all tires was removed and replaced the warning light went out.

would have like a little lower total, but low millage is worth it. Dealership needs to ensure genuine Murano carpeted floor mats are in the vehicle when sold. Really looks bad when I have to ask for it and then they gave me some third party mats that don't even snap in.

Great staff couldn't ask for more. .

it was a busy Wednesday morning I arrived about 9 in the morning my wait was about 10 to 15 minutes I asked the service rep if this was a good morning for an oil change he said no problem and received my car I had planned to write out some bills but I saw someone I knew and she had also brought in her car for the same reason so we talked and talked and caught up with family news then my car was ready and I had one of your bananas cause the ones I had at home were way to ripe to be eaten.

Very good, there was a bit of a wait due to lots of people showing up for service, but hopefully that's not the norm. I was shuttled to and from, and the car was cleaned after service, looks great.

I am proud to bring my Infiniti into the dealership especially since I have Juan Castillo helping me every step of the way

I usually go to Juan Castillo when I got to Torre Nissan for service. He's always polite and friendly goes out of his way to provide good service.

I usually go to Juan Castillo when I got to Torre Nissan for service. He's always polite and friendly goes out of his way to provide good service.

Juan Castillo in service is a great service person. He is very polite and explains everything in detail. He makes sure you are happy with the service and always greets you with a smile. Every time I go for service I always make sure he is there.

Sem V. was my Service Advisor----his name is not listed below, but wanted to say he was very efficient and professional, yet friendly.

It was very good as always this is the 3rd time I came back with my same sales man

Juan was very very nice to help me and so was the driver shuttle Sal :) great day my car run much better i happen to move but i still go there because of the great people.

Very good service department .

Ramon in the service dept was excellent! He was friendly and fast!

We came in for a new car but we couldn't afford it. Eric Steele and others found us the perfect car in our price range. Beautiful car and more than we could hope for.

EXCELLENT TEAM...MARK KEEP UP THE GOOD SERVICE.... .z

Very personable salesperson. Did not honor advertisement. Car had some safety defects that dealership knew had to be fixed prior to sale but let it go. Took two trips to get fixed. I mistakenly expected vehicle to be service prior to sale. Under 300 miles after sale the oil change needed light comes on.

excellent service and a very friendly and professional treatment congratulations for having in his team to carlos I was very satisfied with their treatment and carlos ayudarme.grecias effort for your dedication to help your clientes??

Fast, complete, understandable, on time

It was personal, enjoyable, pleasant and most of all, stress-free. I have never had an i'd like to say thatexperience purchasing or leasing an auto that was this personal and stress-free. Raul Torre is a fantastic person to work with. Same goes for the gentleman who completed the financial part of it. These guys were great.

Excellent personal quality work will be coming in the future

We needed tires and priced them elsewhere and called Torre to see what price they had on tires. so we decided to buy them there.

Good greeting and entry. The check out continues to be a problem. Takes too long at service desk, need to bring back a cashier

All the staff at torre Nissan is great!

Came in for Recall service. Juan my Service advisor, let me know it was time for an oil change service & he also offered to wash my vehicle. Took care of all three setvices in a very timely manner and my car was returned to me looking & running GREAT! THANKS! :-)

excellent good service all the staff very good .

I always receive quality service for my car.

Sem was excellent in every way. He was very attentive to all of my needs. He suggested if we needed to take the shuttle we could so we wouldn't have to wait. It was just a very pleasant experience overall.

My experience is always wonderful, professional, knowledgeable, comfortable, and quality.
Yesterday I watched an organization that knows their business, takes care of customers in a professional manner, works together as a team. Politeness, genuine concern, knowledgeable, and customer oriented. I have been a management consultant for 30+ years. I have never observed many organizations have Torre exemplifies. Mark Belmont is extraordinary and can sing.

Mark Belmont is amazing great service writer

Excellent customer service all the staff at torre are so professional.

We were having a horrible experience. We recently dropped off my wife's Juke because the AC was not working.My wife got a call that her Juke was ready to pick up, after a week in the shop, but when she went to pick it up, the ac was still not working. This set the mood at a pretty bad place, because we live in 29 Palms and it was a long drive for nothing. If it was not for the outstanding treatment that we received from Mark Belmonte, we might not have ever returned. He was very sympathetic to our situation. He made sure that our car was given priority to try and see why the problem was not resolved. He made sure that we had refreshments and checked in with us every few minutes to see if we needed anything while we were waiting. Unfortunately, the car needed a part that had to be ordered, so we had to leave it down there still. We could tell that he was genuinely concerned about our situation and he went above and beyond to try and make our day a little better. As long as he is employed there, we will definataly return for all of our service calls. Outstanding employee!

Every experience is always the best experience!

They have excellent customer service .

Great customer service, but sadly my car couldn't be fixed because the "failure" couldn't be recreated.

Such a shame as I really like my car and now I'm hesitant to drive it just waiting for the "failure" to happen again.

I do understand that you can't repair something that doesn't show up on diagnostics, but it's still frustrating!

Knowledgable and friendly service. Juan , my service consultant is terrific.

Mark always make sure that I'm always taking care of. I love going to Torres Nissan.

Sem is the employee that helped me out. He was absolutely fantastic! I am a manager for a business and if I could I would try to have him work for me. His customer service skills are exceptional to say the least. He really made me feel like I was a valued customer. I had a bad experience the previous time I went and this visit was going to determine if I'll come back or not and Sem won my business. Now the only probl is if he's not there I'm not getting my car serviced. I don't trust anyone at Torre Nissan other than Sem and Carlos (the man that sold me my car). So thank you Sem for making my visit comfortable.

I am always happy with the outcome of my service appointments with Torre Nissan. However, this time I am a bit upset with the fact that I had to wait almost half an hour for the service folks to get my car back to me. I kept being told someone would bring it up but it never came. Finally, the lady service person (Christina I believe) saw me standing around and was kind enough to help me. She found my car parked in the front parking lot and drove it around for me. It was parked there for a long time so had she not helped me when she did I would have been waiting much longer. By the way, I was not the only person waiting for their car.

Perfection. As always, Mark took care of everything. The very best service, helpful, knowledgeable, courteous...Mark makes owning a Nissan a flawless experience. Thanks again

Service is always quick. I used to my cars to Walmart for service because other dealerships were so slow but once I tried your service I won't go anywhere else! I'm glad I purchased my vehicle through your dealership!

Mark did an outstanding job as my Customer Service Rep. He has great customer service skills. A real Pro!

I noticed something wrong with my car on a Friday. Was told to bring it in next morning. It was my transmission. I was given a rental car and my car was fixed at no time. My car was washed n returned in perfect condition. Thank you guys again at LQ Torre Nissan for outstanding customer service.

Very friendly,fast and courteous. Love the free wifi and comfortable waiting area. Snacks are also a plus. .

From the check-in with Juan to waiting in the lounge and interacting with Enrique and closing the service call with Dean everyone was fabulous to deal with. Caring and courteous!

It's always good. Mark is still the greatest..Always charitable, kind, and willing to do whatever anyone needs.

it was a good experience. The waiting room was nice, we were offered water, bananas. and apples were on hand, everyone was friendly.

I took my Frontier in for its routine oil change. As always Juan Castillo did an excellent job taking care of me. As always he's friendly and makes sure that I'm in and out of the service dept within a reasonable time. Thanks Juan for making my experience at Torre Nissan a great one!

very good. Dean came to me and asked if I needed help.

It was a good and pleasant experience. Staff was very helpful and had great attitudes. Service was prompt.

Always is a pleasure to come to do the service to my car I will be doing this for a long time, I like this place.

the service was great fast and efficient keep up the great work.

It was good. At first I didn't think it was going to be but it turned out fine. Mark figured out the problem.

Great the service gentleman Sem was excellent .

The staff was great, making sure everyone was a happy customers.

I like the amiability of the personal. The person who assisted me was Juan A. Garcia.

The service department is so professional and friendly.

Raul Avila the internet guy was great. The finance person was also super nice. The whole dealership people were very low key but attentive. Second car I've bought there.

Mark from service helped me out alot. I will definitely return for future purchases.

always been very happy with fast and professional service ,friendliness of all the staff

The Torre experience is professional. The uniformity of excellence is inherent in every aspect of the dealership. From promptness, to professionalism, to handling all problems. Cleanliness, knowledgeable and well-trained staff. Although the printer in the service department was not working. Mark got that fixed as well as my car. By the Way Mark should be making $150,000 dollars a month. He is that good.

It was great thank you Juan for all the great help.

I always have a great Service Experience with Mark Belmonte. He always treats us like family and makes us feel good. Whenever we have a concern Mark handles it quickly or gets us answers to our questions

Service and help was excellent. Very efficient and quick. I waited while they checked out my car. Was treated to coffee and water and bananas and apples. TV was changed to a station I liked.

The service was as always great. Very fast efficent service.

Excellent customer service, very attentive, reasonable waiting time.

Thank you to Mark for making sure my service was taken care of, done correctly, and only what was needed. He really watched out for me!

Mark Belmonte is incredibly helpful. He makes the whole experience such an easy process.

I like that they provide refreshments. Free car wash would be nice when you come in for service.

Excellent customer service! Made me feel like I was there only customer . Very attentive and genuinely gracias g or my business.

Customer service employees are always very polite and helpful along with the shuttle drivers. Not always impressed with the service technicians. They have broken our front hood clips twice (and not mentioned or fixed it) and this time they marked our brand new battery as may need to be changed out soon.

Mark was amazing his customer service is an 11 out of a 10 he made sure everything was taken care of with my car. Unfortunately my transmission went out and everything was covered under warranty no hassle no questions. Was a pleasure dealing with Torre Nissan in an unfortunate situation!

I love going to torre Nissan. Everyone at the service department treats me like family, and take good care of me and my car. I love the way they all work together as a team. If there's anything I need the guys at the service section are always there to help, these guys really know what excellent customer service is.

Mark Belmonte was our service advisor and took exceptional care of my car and kept me well informed. Throughout the process, he kept me advised of my car's progress and the time was to be ready. The process was as promised and Mark's professional and courteous service made this a very positive experience!

I'm always greeted quickly and treated with respect. I'm addressed as "sir" and I'm offered a drink and a place to wait comfortably.

Torre Nissan is the best... Your service crew are excellent...
Scott Bradshaw is the best dealership manager... All Torre Nissan staff is friendly... Very good crew and salespeople... We always bring in more customers for Torre Nissan because of excellence in service
Sem and Cj is excellent in the service department... So is the two ladies answering the phone are friendly and kind

Came in as a result of an offer that I received from Torre in the mail on the purchase of my Altima as a used car.

Our advisor Dean Coco was very professional. knowledgeable and caring about our car. He helped us arrange for a rental car during our service & updated us about the status during the day. We appreciate this level of service.

Everyone was very pleasant and helpful, especially Dean Coco.

Torre is great, however, they were unable to duplicate and repair the stalling problem I brought it in for.

Service Dept Rep Cecily was outstanding she was doing it all. Taking inbound cars bringing finished cars up paperwork, even moved tires so I could leave. She's a keeper. People with that kind of initiative are very hard to find. I believe she was actually the Customer Relations Rep.

TJ was very helpful and professional, He made my visit there easy going without hassle and even talked to my son about sports...thanks for having such a great employee!
Karren

Great service experience. Mark the Asst. Service manager was extremely helpful and I was asked several times while in the waiting area if I need water or soft drink or anything.

I love the service there. I bring the car in for the oil change and I leave it there while I go out to lunch.

TORRE NISSAN IS A 5 STAR SERVICE DEPARTMENT, I WILL BUY MY NEXT CAR FROM THEM BECAUSE OF THERE SERVICE DEPARTMENT, MARK GOES OUT OF HIS WAY TO MAKE SURE YOU NO WHATS GOING ON. THANK YOU MICHAEL FERRIS

Dean coco helped me out. Quicky helped get service to my vehicle done. made my experience a great one. Quick service, and great attention to customer.

You are great.
Problem was taken care of at my home. Shout out for mark

I was assisted by Dean, his name is not on the drop-down menu. He always provides excellent customer service.

I brought in my new 15' Pathfinder for its first oil change. As always Juan took care of me as he's the only service advisor I'll go to. He was friendly and had my vehicle in and out within an hour. thanks again Juan for making my experience great at Torre Nissan!

Dean was very helpful, professional, my service was done quickly. No problems.

courteous, always available to answer questions. .

ALWAYS COURTEOUS AND HELPFUL

My experience with Torre Nissan is been great. Thanks to all of its professional and friendly personnel.

Everything is great with this service team. The only problem is getting anyone in service to answer the phones. It always goes back to the operator. But the work done here is superb, and everybody is prompt and courteous, and they all go out of their way to get the job done./cindy

Great experience. Service writer was attentive and courteous.

Had the finishing touch done to our new Pathfinder

Dean from the service department was exceptionally helpful. He kept me posted on what was being done and took good care of me and my car.

Service takes a little longer than most dealers but overall a good experience with excellent service managers. TJ did his best to expedite the process.

I bring my car to nissan because I like having it serviced by nissan experts. I brought my car in for rear break service but every time I come into this location I have to wait at least 10 minutes to be helped even when I have an appointment. They always offer a car wash but sometimes they don't wash it. When I mention it to the service advisor he'll offer to get it washed but then I have to wait another 15 minutes. Dean made sure my car was washed and called me as soon as my service was done.

I like the fact that it is clean and the lounge is extremely convenient. Mark is the best! In customer service and he is the reason I keep coming back.

Had problem with transmission and recall. Transmission replaced. Service found other problems. We traded in car for another. Had some difficulty with communications and chain of responsibility. Overall, dealership was clean, responsive and reasonably helpful

As always it was a good experience.

I had no problems..the Torre customer staff were polite and Juan took care to make sure that the repairs and service were done on time as quoted...

Dean was great as always! Very friendly, informative and got me in and out without any hassle.

As usual service visit to Torre was very pleasant. Mark Belmonte responded to my phone call very quickly and answered my question. Then when I came in for an oil change TJ was very friendly & courteous. Got me in and out in a very short time. Love my experience at Torre and LOVE my 2013 Altima. Best car purchase I ever made.

Excellent customer service and advise service.

Everyone is very pleasant to work with. We do NOT have to go back because something isn't done correctly.

Great customer service, the gentleman who help me was very attentive great customer service and was very happy I will be looking forward to go back for service with Sem Vaquero

Left my car he night before, had oil change, filter replacement , tire pressure sensor turned off and a tire replaced all by 10am

Dean did a excellent job of service and service.

I have owned a nissan for sometime. Have a nissan second vehicle .previous service managers were not great. This experience was fantastic. Great job with the replacement. Thank you

in the two years I've had my 2013 Nissan Altima I have had trouble with customer service in the service department MANY times . staff has been rude and beyond uncaring . but my last experience yesterday with Javier and PJ was EXCELLENT ! they took care of me from start to finish the way a customer deserves to be treated and that is greatly appreciated . this was going to be my last visit to torre if the experience was bad and because it wasn't I'm actually going to the dealer now in hopes to purchase another vehicle with my partner . keep those two !!

From start to finish all was great. I got my car in first thing, service was done it a timely manner, 30,000 mile check up so it did take some time. Mark B would check in on me and give me eta's on when my car would be ready. I find the waiting area very comfortable, which makes the long waits easier.

Impressive detailed customer service.

Everyone who worked there were friendly and professional.The waiting area was clean and comfortable and I was offered fruit and water while I was there. It was a very pleasant experience.

Very satisfied with the service.....this was about my 4th visit for service. Everyone was polite and professional....happened to be a very busy day, but everyone seemed to handle it well. Nice touch to have water, bananas and apples for those of us who wait for their vehicles.....it was gratefully appreciated.

My car was ready on time Excellent service I Will always come here Thank you very much !

VERY PROFESSIONAL AND PLEASED WITH THE CUSTOMER SERVICE

It was quick than others experience that I have to wait more than a hour. Thanks Juan Castillo

was greeted quickly and professionally by TJ made sure I had a pick up w. the courtesy shuttle and he washed my car because he told me that my car would be washed

My experience was awesome, the service department gentlemen were so helpful and caring

The workers are always great good attitudes and very kind.

In the past I've had my car serviced in a half assed manner but TJ took care of my car the way it should have been done.

I brought my car in for a battery problem. The service techincan handle my problem with expertise. Couldn't ask for anything better.

They serviced my vehicle in a very efficient matter. They offered other services and were very prompt and timely when they said the vehicle would be ready. I am extremely pleased with them.

Had a radio problem and recall on the Altima and it was taken care promptly.

Dean was very helpful and gave prompt and courteous service.

Amazing customer service from Mark he's the only person I feel comfortable dealing with ....

Mark was excellent! I am very happy with the service

I was informed about service/parts needed, which had already been done.

All of the staff were friendly and competent!

My check engine light turned on. It was just a loose gas cap.I was happy with the service

It was a very pleasant experience the way we were help in trading in our vehicle and getting a new one . The sales person was very helpful and we are very happy with our experience. PercyChavarri was the best

I came in to have a part covered by my warranty fixed. Once again Juan Castillo was excellent. We had set up an appointment earlier in the week. As always he was friendly and made sure my truck was in and out of the service department. Thanks again Juan for taking care of me and my truck!

Good Job Dean coco & Joel Garcia keep up with the good work.??

Sam in service was professional

Good and fast service. I always go to Torre nissan!

Quick and easy and great customer service!

I appreciate being called back to fix the problem. Thank you for your attention.

service adviser was very pleasant and the work on the vehicle appears good

DEAN COCO HAS BEEN MY SERVICE ADVISOR FOR THE PAST TWO YEARS AND HE HAS BEEN SUPER.

Service representative (Mark) was very helpful as usual. I never have a bad experience when I bring in my car for service!

I had taken my wife's Sentra in for the 30k mile service. Juan as always took very good care of me as he's the only service advisor I'll go unless I'm forced to use someone else. He also referred us to Jose Herrera who eventually sold us a new Nissan Pathfinder that same day. Thanks again Juan for taking care of me and my vehicles when I bring them in for service!

Excellent customer service very polite and on time service

Service was excellent! .

My experience is usually good but not this time. I made an appt for a minor service and it took 2 hours (while I waited). It seems that making an appt doesn't put you in any better position than someone just walking in. Also they forgot to wash the car even after 2 discussions about a complimentary car wash.

Great customer service provided by Mark

The service concierge was very attentive

Always good service, timely, courteous.

I answered your questions. I don't care to comment further.

Always good. They are friendly. .

Outstanding, as usual. .

As always Juan does a great job taking care of me. I went in for an oil change and it was done in a timely matter. I also met Michael who's a salesman since I had some time to walk around. He was showing some cars as my wife may be wanting an upgrade in the near future. Thanks to Juan and Michael for my making my experience a great one!

Everything went smoothly and quickly.

everyone in the service dept. has taken very good care of me and my Armida

The young man who drove me home so that I would not need to wait at the dealership was very professional and helpful.

Everyone was super nice and they got the job done in a timely manner.

They did a good job and it was under the time limit I was told

I bought 4 new tires a couple of months ago, and I got a flat, you fixed the flat with no charge.
Being since I bought all 4 tires, I felt that you honored my doing business with you.
Also, the shuttle transportation was great.
Cecelia assisted me.

Had some issues in the past but were quickly and happily resolved.

Juan Castillo was great. Requested that a master tech look at the vehicle this visit and discovered some issues that weren't detected on my previous visit in December. Mark was helpful too, and my shuttle driver Sal was a delight to share the commute with.

Service was fast, staff is very polite. .

Mark Belmonte, is a superb in service department. It appeared that our 2011 Altima 2.5SL was in need of a major repair. Decided to check out the new 2015 Altima SL and before we knew it, we were driving home in a new car with the help of Jose Herrera our sales person.

Scott- the General Manager was most helpful.
Sonia - my saleswoman was excellent.

I brought the Juke in for a minor scratch to be fixed as a new car work order. Evidently, the order was lost, or delayed and I was not very happy. But Cecilia stepped in, got me a free rental car and had my Juke delivered to me at home. She really saved a disturbing situation. The scratch was completely fixed perfectly.

Went good the only person who ask if I need anything while I waited for my car was my service women cecilia Ramirez.

Service team was courteous and timely

10+++++++ experience at Torre Nissan very refreshing. Truly genuine caring people Apple working there. Mr Maldonado we went above as nd beyond to help us with our purchase. Torre Nissan has wonderful group of people working there. Thank you!!!

Jose was very helpful. Thank you

Excellent! Everyone was very kind and helpful. It was definitely a fun experience

Friendly & helpful staff ..........

Service is excellent in your service department

customer service is good. especially the prices

Excellent experience with Torre Nissan! They took very good care of my wife and I. Great service, great people, great deal!

Thry repaired the heater and the glove box .

Walked on the car lot and an hour later walked off the lot with a new car

When you put Mark Belmont in charge of your car, you know it will be well cared for! My car looks forward to going!

Friendly, Courteous Knowledgeable Service

It was great they helped me buy the car I was going for.

The service was great, I was in and out, and the employees were very friendly.

EXCELLENT THANKS CECY RAMIREZ .

fast and efficient .

Was a great experience very good customer service

Best of any experience I have had with auto dealers

Everything was great. Percy was a pleasure to deal with