Pacific BMW

Most EXPENSIVE service! Don't go there except for scheduled warranty service that you don't have to pay for.

I went to Pacific BMW for a scheduled service on a 1-year old BMW and they told me I needed a wheel alignment (they were probably right) - for $330. Since I didn't know I would need that before my service appointment I had no chance to research prices at other places but I did have time while I was waiting for the car to be serviced. I found that their price ($330 for a 4-wheel non-active suspension) was a complete rip-off and every other BMW dealership within 50 miles charged significantly less (including Beverly Hills BMW at $150). I pointed this out to the service adviser who spoke to the manager but the manager wouldn't budge at all on the price. Apparently she didn't care to keep me or the people I know with BMWs as customers. I will certainly not buy my next BMW there or ever get a service there again.

I had a tough experience at this place. I had to bring my car at least twice to a issue resolved. Oh by the way another thing is that if you didn't get a service loaner expect to leave your vehicle for minimum 2 days. No matter what the service issue may be. I think when the Beverly Hills BMW service center opens they will loose quite a bit of customers, me for sure. The finance department also is the worst of all the dealership I been to. Rude and uneducated employees.The only thing that's acceptable at this place is pricing on the online parts and accessories. It is little cheaper that other dealers.

I had a tough experience at this place. I had to bring my car at least twice to a issue resolved. Oh by the way another thing is that if you didn't get a service loaner expect to leave your vehicle for minimum 2 days. No matter what the service issue may be. I think when the Beverly Hills BMW service center opens they will loose quite a bit of customers, me for sure. The finance department also is the worst of all the dealership I been to. Rude and uneducated employees.The only thing that's acceptable at this place is pricing on the online parts and accessories. It is little cheaper that other dealers.

Hahaha... check out all the remarks! Funny how they are all names with one letter for their last name. All the stars are FIVE and... they are all within minutes of each other. You do not have to do anything on this site to give them a star. No log in, nothing. I bet that they had someone at the office sit and within minutes of each other write each one! Pacific SUCKS! Not only do they rip you off... they obviously write their own reviews to make them look good! Go to other sites you will see TONS of people complain about them! LOSERS!!

No Stars! This place rips you off!!

I was very much satisfied with the service I received. Everyone was very friendly and attentive. I truly appreciate the great work that was done to my car. A Ayvazian

I told everyone how wonderful my experience was at Pacific BMW. Every single staff member was friendly and always had a smile on their face. I enjoyed coming in knowing I do not have to argue with someone or get disapointed with something going wrong.

I have recommended a few friends and co-workers that are BMW owners and they are all just as pleased with the service as I am. Being a first time costumer of Pacific BMW, I have been very pleased and I am still surprised of all the service maintenance that is covered. Emily E 59813

Everything done on the appointment was very professional and corteous.  I am amazaed at the professional abilities that Galo Mora (my usual service consultant) holds.  Every time he makes the visit more pleasant.  He is really an exceptional individual who values his job and makes sure that we as customers are taken care of. Liza A(48569)

My service adviser was great. He was curtious and polite when I brought my vehicle in. The only concern I have is that my vehicle took an extra 2 hours to be serviced and I was not aware until I called back to inquiry about the delay. A heads up will be nice if there is delays. Sarkis K(56209)

Everyone from the woman who greeted me in the driveway to Amir, the service rep, to the guy who drove it up at the end of the day were friendly and did their job.  Outstanding. Kenneth T (64754)

Everyone from the woman who greeted me in the driveway to the service rep, to the guy who drove it up at the end of the day were friendly and did their job.  Outstanding!

I arrived on very short notice with a car battery that kept dying. My concern was that the car would die on my wife while she had our children. My service provider, Greg, promised we would get to the bottom of this ongoing problem I had been having. The service manager, was tremendously accommodating in terms of getting me a loaner on very short notice. I'm happy to say that my service experience was tremendous from top to bottom.  Everyone was courteous, friendly, knowledgeable, and professional. The car is running great, and all of my needs were not just met, but surpassed. Thank you Greg and the techs and Pacific BMW for fixing my wife's car.

I was very pleased by how the whole process went so smoothly and hassle-free. I would definitely recommend to go see the sales representative I saw if anyone around me are planning on getting a BMW. I went through internet sales and he was the most clear, honest, and friendly person I've talked to out of all BMW dealerships in LA!

First and foremost, I'd like to mention that the two men I've dealt with so far are excellent. They have such great personalities! I recently switch over from Asseal BMW for service due to convenience. At first I was kind of hesistant because I thought they did a great job as well. However to my surprise, Pacific BMW is so much better. I guess you'll never know until you try it. If those two guys are any indication of the rest of the crew- service is overall excellent!

I have been to a number of local dealers in the So Cal area and Pacific BMW is by far the standout.

My service advisor Hassan at is the best.! My brakes were acting up during the rain last Saturday and he got me in to service and got me out same day. Good Job!!

The care and service were great and I plan to bring my car in for service in the future. The staff was very friendly and professional!

Before the transaction, I contacted several agencies both by telephone and via the Interent. Greg Poland at www.pacificbmw.com was BY FAR the most professional and responsive agent. He will be the first person I contact when I am ready to lease or purchase my next car.

Greg Poland is an awesome Client Advisor and I will continue to work with him everytime I will get a new BMW. I will also recommend him to my friends and family. My experience with him was outstanding. Thank you, Greg! Great job, Pacific BMW!

great sales and great service. I've been coming to Pacific BMW for the past 7 years for my new cars and service. every time gets better than the next. i'm always greeted by friendly staff and consistently updated with news of my car whether its one i ordered for purchase or one in the service dept.

Our serive advisor was very professional and very courteous. She also was very knowledgeable. I would definitely go back to her because I felt very comfortable, especially being that I am a woman and it can be intimidating when you have to take your car in for service.

I have been a customer for years with Pacific BMW. And I'am totally satisfied with your service. And with our service adviser Russell. He is an asset to Pacific BMW. And because of these I will continue to take my car to your establishment. 2006 BMW 325i Sedan

Galo Mora at the service department at Pacific BMW Glendale is very nice and kind. He provides exceptionally good quality of service and knows what he is doing. Very recommendable worker.

Pacific BMW service is simply awesome and the reason I will be driving a BMW for life!

Hassan once again took care of me and my car. He was prompt and took my car in without any appointment. He called me and did a great job once again. I highly recommend Hassan to anyone with a BMW.

Thanks again to Marco Fausto's professionalism and excellent service attitude.

Really great experience. my service advisor, Hassan always makes sure that i receive the best service. Additionally, he alwasys makes certain that i a loaner car is available. i am really thankful.

Galo did an excellent job. He is very professional and courteous to his customers.

I greatly appreciate the virtual office cubes with internet connection. It allows me to drop off my vehicle, work while waiting for the vehicle's return, and prevents the cost and time associated with a courtesy vehicle.

Everything was good. It was fast, but detail oriented, which is the best type of service. People were friendly. BMW service is one of the main things I like about getting this car.

Pacific BMW provides the best service. Hassan and Daniel make everything so easy and convenient for me each time. I am definatly buying my next car from Pacific BMW and continuing my services with you.
Thank you