Livid
1 out of 5
This place has relocated to Trafford. My laptop top crashed so I took it to Off Hours to have it looked at. First they said it would cost $150 to replace the motherboard. I told them I didn't want to soend that much and that I would pick it up. When I went to pick it up, they tried to give me a laptop that wasn't mine. I said as much, but they insisted it was mine. "You just haven't seen it in a while so you forget what it looks like." I took it home and got out the box that mine came in and, just as I thought, it was a different model. So I took the box back with me and showed them. He said he didn't know where my laptop was and that he'd check their other location and call me. After 3 months, they still had not returned my calls or tried to contact me in any way. I stopped in yesterday and once again, they gave me the wrong laptop. This one doesn't even have a battery because they "loaned it to somone." They loan out customers' computer parts?! Actually, this is probably just a laptop they had laying around so it didn't matter if it had a battery, and they're just trying to pawn it off on me. I am so frustrated I don't know if I'm going to continue to fight with them or just sell the one they gave me for parts. I don't know how this place stays in busness. I would have given zero stars but it won't let me.
|