1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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4/10/2023
Crunch Fitness in Acworth, GA is backed by private equity, with Greenwich, Connecticut-based North Castle Partners, CR Fitness Holdings LLC. and operated by Vince Julien, Geoff Dyer, Tony Scrimale, and Jeff Dotson.
On 1/17/2023, and we paid to cancel my daughter’s membership early. Crunch has since been attempting to charge our account $308 every day even though the membership is cancelled. I just spoke with Trevor who informed me that Crunch does not call customers back. We would need to drive 3 hours to their location and hope to get an appointment with Matt to discuss the issue. We could also email mpcrunch25@gmail.com to let him know our complaint. Trevor refused to take down my name or number, and he would not tell me Matt’s last name so that I could ask for him specifically by phone. We have emailed repeatedly and had to contact the bank to block debits from Crunch. This place is a nightmare.
On her first visit, Crunch Fitness said the first month was free then charged my daughter $30. When she went in to work out, a “personal trainer” offered to make a plan for her and didn’t say anything about the cost. Then AFTER she had her “sign that this was her plan,” she told her she would be charged $300 EVERY TWO WEEKS. My daughter said she can’t do it, but they charged her anyway and would not let her cancel immediately. When the charge went through, she called, and the management said they couldn’t help her over the phone. She had to drive for hours TWICE to see them in person and pay to cancel the membership. However, they are still attempting to charge her.
The corporate number for Crunch Fitness is out of order or no longer in service.