APEX Roofing & Exteriors

Trustworthy
Customer Service
Recommend

I hired Jeff on April 7th, 2021 to perform a full siding replacement on my house for about $60,000. He took a down payment of $23,920 to order materials and told me it would be about 3 to 4 weeks to start the project assuming materials were available. AFTER taking the deposit, he stated that it would be about 4 weeks to get the materials in. Several weeks later with no responses from Jeff following several messages, he finally said that the materials were delayed. The materials came in toward the end of May/beginning of June (or at least that is what he told me) and then he kept giving excuses on why he wasn't able to start the project. After telling him I was going with a different contractor in the middle of July due to the delays, I requested my deposit back and was willing to take any materials he had ordered and have him refund me only the difference so that he wasn't out the cost of materials. He stated that he would refund me the entire amount but that he wouldn't be able to do so until he was paid for some of his insurance jobs. It turns out that he used my down payment to front the material costs for several insurance jobs rather than actually purchasing the materials for my project. It is now several weeks later and he still hasn't refunded my payment. I have bent over backwards to avoid litigation and resolve this amicably, but Jeff refuses to respond to my texts and calls. I do not usually write reviews, but I am writing this one to tell people to beware of using this contractor. Jeff sounds like a nice enough guy and may be very good at what he does (I don't know because no work was ever performed), but he clearly overextends himself and his business practices are unethical if not fraudulent in using your down payment for material costs to fund other projects. Just do a search of the court dockets and you will see the multiple complaints on Jeff and Apex Roofing & Exteriors. Please be careful in hiring Apex Roofing and Exteriors!