Sara W.
1 out of 5
We signed a contract with Luallen Bros. Roofing in May 2017, in which they agreed to replace our roof and repair our gutters. They also promised a warranty on the roof for 15 years. They finished the roof within a couple of months, though it was like pulling teeth to get them to come out, despite numerous pleas for them to do so and numerous times in which they promised to show up and simply did not (more than 10). Once we finished the roof, John asked if we could pay for the roof work he already did because he was in a financial bind, and out of empathy, we did. This was apparently a huge mistake because we had no leverage for him to come back. We trusted he would keep his word. After John's crew finished the work, we did not hear from him for over a month. It is now November and, after promising to come out more days than I can count and not showing up, John has stopped returning our calls and texts. Not only is it clear that he will not finish the job, but we cannot get ahold of him to take down a repair the shingles underneath the Direct TV satellite dish he improperly reinstalled, which he had promised do (if this is not done, the roof will eventually leak in that spot). At this point, since he is clearly avoiding us, it seems unlikely he will fix this mistake or honor the warranty he promised us, leaving us in the lurch if something goes wrong with the roof. Go with any other roofing company - Luallen Bros. is a NIGHTMARE to work with and clearly cannot be trusted!
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