Question 1

How is propane used in a home?

Accepted Answer

Propane is a clean and incredibly versatile fuel source most commonly used for heating and powering certain home appliances. Stoves, barbeques, water heaters, clothes dryers, pool heat, spas, lighting and hearths are just some of the many uses for propane. Propane is also a sought-after energy choice to power standby generators.

Question 2

How can I tell if there’s a propane leak in my home?

Accepted Answer

Just like with natural gas, a harmless odorant – usually mercaptan - is added by propane companies, giving propane a distinctive “rotten egg” or sulfur-like smell. If you believe there’s a gas leak, immediately evacuate everyone from the house and call your local propane provider or fire department from a neighbor’s phone or from your cell phone OUTSIDE AND CLEAR OF YOUR HOME.

Question 3

Is propane safe for my family and me?

Accepted Answer

Yes. Propane is a very safe fuel. If you believe there’s a gas leak, immediately evacuate everyone from the house and call your local propane provider or fire department from a neighbor’s phone or from your cell phone OUTSIDE AND CLEAR OF YOUR HOME. Make sure everyone in your home knows what propane smells like. Your propane provider can help you with this. Get to know it right from the start.

Question 4

Is propane safe for the environment?

Accepted Answer

Yes. Propane is nontoxic, doesn’t contaminate aquifers or soil, and is an approved clean alternative fuel listed in the 1990 Clean Air Act.

Question 5

Can a propane tank be installed somewhere other than my yard?

Accepted Answer

Yes. Underground storage tanks have specialized features allowing them to be stored beneath the surface somewhere on the consumer’s property. They are a popular option for single-family homes and housing developments and can be buried underground because propane is nontoxic and doesn’t contaminate aquifers or soil.

Question 6

What size storage tank do I need if propane is my main energy source?

Accepted Answer

The best size is determined by usage requirements. Typically, a 500-gallon tank holds enough propane to meet the annual energy needs of an average four-bedroom home. There are 1,000-gallon propane cylinders which may be needed for larger homes with swimming pools, spas and hot tubs.

Question 7

What is a Safety Survey? Do I need one?

Accepted Answer

During a safety survey, your technician will test your propane system for proper operation and safe installation. They will perform a test(s) on your gas line and propane container to ensure they are leak-free. They will also make sure that both the propane container and your appliances meet all National Fire Protection Association (NFPA) guidelines.

Question 8

Why do I need to have a leak check?

Accepted Answer

Leak checks are required any time there is an interruption of your gas service - meaning any time the flow of gas in your home is stopped for any reason. NFPA 54 (2017) states, “Immediately after the gas is turned on into a new system or into a system that has been initially restored after an interruption of service, the piping system shall be tested for leakage. If leakage is indicated, the gas supply shall be shut off until the necessary repairs have been made.”

Question 9

Why isn’t my propane container filled to 100% capacity?

Accepted Answer

Propane is delivered and stored in liquid form. Propane liquid expands nearly 17 times more quickly than water over the same temperature increase. As a result, propane containers are filled to about 80 to 85% of their capacity. This allows the propane liquid to expand freely with changes in temperature caused by hot days, cool nights, rain, snow and other factors. Because of these temperature changes, you may see fluctuations in your container gauge - this is normal.

Question 10

What is a tank monitor and how does it work?

Accepted Answer

A tank monitor is a cellular receiver that reads the amount of propane in your propane container and sends us a report each day. It is a great solution for customers who aren’t eligible for automatic delivery because they have a “sporadic use” appliance such as a fireplace, pool heater or generator. Contact your local branch for information about an optional monitor service. You do not have to be home for any monitor installation or service.

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