Jacky V.
1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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Took my Ford suv in for a Diagnostic, Ciocca Ford service kept it for 3 weeks without giving me any updates on what was wrong with the vehicle. I had to call every 3 days for an update, they were rude, with no care I had no other transportation, gave me the excuse they were busy and under staffed. By the 3rd week I had enough asked to speak to a manager, was told will get back to me. When he did the next day I had a diagnostic (transmission parts) and a price tag to fix the problem of $5000, dealership price and it would take a month to fix. I took my car to a transmission mechanic A-1 Economy, mentioned to Jim I didn't trust nor believed Ford diagnostic, I explained to Jim what car was doing thinking he would drive the car and do his own diagnostic, instead he takes Ford suggestion fixes the parts and car still has the same problem. Then Jim tells me the problem is not the transmission but the engine. I asked why change the parts to the transmission if it's an engine problem, because I told him what Ford had found when was diagnostic. Paid for a service that did not fix the problem and Jim @ A-1 Transmission not do his due diligence to find out on his own what was wrong with my car.
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