Squeaky Clean

I'm extremely dissatisfied with Affordable Squeaky Clean. ASC missed 5 vents during their cleaning of our vents and duct work - this is not the reason for the negative review. What I'm infuriated about is the fact that they never returned to complete the job and no-showed 6 re-scheduled appointments. They've been fully paid for the work, yet the project is incomplete. We notified ASC the day after they visited our home and scheduled ASC to return - they no-showed. We attempted to re-schedule again - they no-showed. We went through this exercise 6 times. After the third attempt we involved Tom the owner of ASC. Tom's intervention did not help. We attempted three more times and once again - no-show, no-show, no-show. Their excuses for not showing were lame (car trouble, another job, etc.). You can accept an excuse the first time around, but by the 6th time, you have to believe something else is going on. We would receive phone calls from techs stating they were 15 mins away. Three hours later - still nobody would show. After 6 attempts, I feel foolish and frustrated. We have no recourse but to hire another company to complete the job. We expressed our frustration to Tom and requested a refund. He only made excuses of why the techs didn't show. He offered no apologies. In talking to Tom, I found him to be argumentative and insulting. He referenced previous conversations with my wife and imitated her in an insulting tone. Being a service-based small business owner myself, I'm disappointed that Tom didn't make us a priority. At this time the work is not completed - nor will it ever be completed. I'm unsure what rating to give ASC since the project is still incomplete, yet they've taken our money and have no intention of refunding it. I won't do business with Affordable Squeaky Clean again and would advise you to look elsewhere for other services.