Steve N.
1 out of 5
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| Recommend | |
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On 12/31/21 I was supposed to get a delivery via fed ex ground. They have posted it as delivered at 05:10 pm. No package was delivered. I have VIDEO of the truck pulling up in front of my house at that exact time, the driver opening the door, then going into the back of the truck and rummaging around for a couple of minutes, then closing his door and driving off. HE NEVER LEFT HIS TRUCK. This is total B.S.. I called the fedex customer service, and they said they would start an "investigation" but claimed the package was delivered to my front door. Yeah, that "investigation" will never happen. Now that I seem to have found a number for the distribution center, I will call them on Monday and file a complaint. I will also offer them to send a supervisor to my house to review the video to verify my claim. I'm pretty sure they will refuse. I'm pretty sure they will blow it off just as the national customer service did. However, to be fair, I will give it a try. I have already filed a complaint with the shipper, and will follow up with them on Monday as well. After that, I will have my credit card company issue me a credit or cancel the charges. The final result, Fed-Ex ground service should never be used for home delivery under any circumstances.
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