The company mission is simple: Happy drivers = happy customers and happy customers = a great company. Management focus is on operational and financial transparency with our clients, since we believe that saving our clients money is the best way to ensure that they stay with us forever. This includes simple things, like never lying to a customer and never promising what we can't deliver.
Both drivers and customers are given access to view every detail of every job, so that everyone can ascertain what took place during the reservation, dispatch, pickup, the trip, bill and final payment.
We are also implementing systems that reward customers with greater levels of service as their usage increases, including free upgrades and mileage points. We rank our drivers so that we can match our best drivers to our best customers.