Stone Mountain Volkswagen

I had a very good experience - the staff was professional and addressed all the needs of my car.

Great experience. I receive a loaner car which was drop off at my home by a great salesman Jean Fenelon at 7:40 I made it to work on time.

I had a great experience, Michelle was very helpful and I did not feel pressured into buying something I did not want. I would buy from this location again.

Excellent customer service. Very helpful/knowledgeable staff. It's rare to find such good customer service these days. I'll be back.

My experience was pleasant and I was very happy with the service on my Jetta.

Everyone was friendly and professional. Great service! I was running late to pick up my car Thursday afternoon. The Service Rep proactively called me to find out if she should make other arrangements for me to pick up my car. I really appreciated her thoughtfulness.

The staff was prompt and friendly. They completed the work as promised and in a timely fashion.

Great experience. Polite customer service. Car was finished well before promised and the results were great.

My experience - every single part of it - was AWESOME. Every employee I encountered, as well as the owner himself, was patient, professional and customer service driven. Lynda, was great to work with. She was upfront and pleasant and checked on the deal I wanted before wasting my time trying to get me in the door. Sam, my sales rep once there, was great. He knew the cars inside and out and answered all my questions with a smile.

Our seller realized that we wanted to get straight to the point, so thankfully it didn't take him long to skip the small talk and get straight to it. He brought out all the information point blank. We really appreciated how straightforward he was. It may not be the traditional way of purchasing a car, but this is what would motivate me to come back.

came in for oil change and to have service on tires due to "tire" light on ...quick and easy

Great 1st time experience. It was easy to setup appointment online. Service staff was very friendly , courteous and informative. Service was completed in less than 1 hours. Facility was clean, I was offered coffee, free wifi - just a great overall experience. I will definitely return and recommend to my friends.

The service guys are great. The work was done correctly and completed when promised. On the down side, the car wash guy was having a bad day. But it was a "complimentary" car wash... Also, your customer Wi-Fi is painfully slow. And where do you keep the remote for the TV?

1st class service, Sam barry is definitely the man you like to do business with.

Wonderful customer service. Great leadership. Always looking to work with their customers. I had a great experience.

This was my first service - was totally convenient and painless. The service department was very accommodating.

My visit to Stone Mountain Volkswagen on 7/26/14 was exceptional. Gregory (the advisor who helped me) was courteous, professional and, of course, very helpful especially considering I didn't have an appointment.

Got a polyprotection for my new car and a rental was provided by the dealership. They were very professional.

Great experience... the staff was very understanding of my needs and they worked hard to make my car buying experience as painless as possible. I got a great deal and enjoyed working with everyone involved. I will be back.

Excellent. Rick, Michelle and David were all very helpful, professional and straight-forward. I had previously leased a Jetta from Gunther and came to Stone Mountain after being delt with poorly. I am glad I came to stone mountain vw.

Brought my car in for a complimentary service visit. The process was smooth and quick.

Awesome. Greg was very helpful and instead of waiting for my tires, they gave me a loaner car.

Good experience. David positive person who provided great information about the car. He provided time and was a help pointed out the features and giving a nice overview.

Very Good EXPERIENCE ,The Sales person Jean was nice and I would absolutely refer him to all my friend and family member

My experience at Stone Mountain Volkswagen was top notch. WAY TO GO EVERYONE AT VW!

wonderful! information was great! clean dealersh ip and retail area. very attentive. rick kiker had all paperwork together and all was needed was proof of insurance and driver's licence and papers to sign. a truly sign and drive program. had a vw trade-in and service had been wonderful in the past. was introduced to GM. made us feel like family

I had a great time. Everyone was nice and my car was done in no time.

Easy appt, the times I wanted. Easy quick drop off, Great service, fast turn around

Very nice people at Stone Mountain VW. And, the facility is so modern and beautiful.
My car runs perfectly

Sam was the guy who helped me. He was very energetic and helpful. He explained every question I had in detail. The only complaint I have is he said my car had been washed when I came to pick it up and to me it didn't seem to have been washed. Otherwise, all of the work and service was great.

My experience was a very good one. My service adviser Rose was extremely nice and professional.

Sam and Chuck provided exceptional service. When I dropped my car off in an emergency situation, the service department was booked solid for the next few days. Knowing I needed my car, Sam and Chuck got my car in that day and made the necessary repairs to get me on the road again. Awesome, awesome customer service!

Service for an oil and filter change started at my arrival at 8:00 AM and was completed by 9:30 AM. Every thing was checked, the car was washed and I was back on the road.
Great service from great people.

Very good experience. Arrived with out an appointment for my 40K service.
Worked me in even though it was early afternoon.

I came in for am oil change a headliner clips for our 2005 new beetle convertible. Rose Navares was very courteous and helpful as always. Really appreciate the 20% discount coupons.

I came in for the 40k service on my car. Everything went well and car was worked on quickly.

My children and I had a great experience at Stone Mountain Volkswagen. The staff and managment were very professional and approachable. I feel like we became friends. Everyone there was willing to do whatever it took to make us more comfortable in the process of buying a car. My children mean everything to me, Stone Mountain Volkswagen made them feel welcomed and not in the way. I think the staff went over the top and gives them great credit upon themselves, the dealership and the Volkswagen Company. Thank you for your servent leadership!

Outstanding. Very few places actually deliver the type of customer service that they promise. Kudos to Sam Barry and Stone Mtn VW for doing exactly what they promised to do, in the time frame they promised!

Most pleasant. I appreciate that Stone Mountain was able to squeeze me into the schedule with no advance notice.

I had to bring my 2009 VW Jetta in for a recall involving a fuse.

Comfortable, friendly, knowledgeable, courteous,. Made me feel relaxed with placing my parts order with this VW dealer. I will definitely be back

Phillip Franco is the Best Car Salesmen in the Universe! He is perfect at what he does and Stone Mountain VW is the Best Dealership and GREAT CUSTOMER SERVICE! I Bought two Vehicles from there for 0 DOWN and sent few of my friends. Phillip got them financed for a Brand New CAR. This Dealership is HIGHLY RECOMMENDED!

Friendly and friendly staff .

I bought a Vw Jetta SE with connectivity and sunroof. I feel like they gave me a good deal on my trade-in and on the price of my purchase. They are a good dealership.

We did not have an appointment but was pleasantly attended to by Phillip Franco who showed us our new GTI. Phillip gave a good demonstration and preview of the car's many functional and safety features as he was very knowledgable of the product. Phillip was also a pleasure to work with when it came time to price negotiation. This process actually went smoother than we expected. We left with a great deal on a great car and I would strongly recommend Phillip to our friends and family.

Everything was fine and was what I expected. They recharged my air conditioner and explained to me why the AC had stopped working.

his was probably the 5th time that I have brought my grand daughters car in for service. Two or three of those times I thought that I probably should take it some where else.

This time I was completely satisfied. From the young lady that checked me in, to the gentleman that came out to the car and drove it to the shop, to the mechanic that the check-in lady took me back to while the car was still on the lift, who showed me something to watch and probably have replaced on my next visit, they were all TOP NOTCH.

Excellent fast and very thorough. All of the work was done as promised. In very satisfied!

No difficulty. Gracious salesman. Experienced business office processed paperwork fairly quickly and thoroughly. Will recommend dealership to others.

The experience was excellent. Our salesperson, Phillip Franco, was extremely knowledgeable, more so than any vehicle salesperson I have encountered, and not only was he extremely knowledgeable, he was very enthusiastic and energetic, and he was very personable and professional. In addition, Phillip was very responsive and met every commitment, providing me and my family with a compelling offer and great experience. Further, the financing process was very professional and efficient, with Rick Kiker making each detail clear while being sensitive to time. I must also share that the detailing process was excellent, providing showroom quality detailing, for both the exterior and interior.

I thought I might have had a brake light bulb replacement need as indicated to me by a passer by. Thank you for checking this out for me and finding no need for a replacement at this time.
I do appreciate you taking the time to check into this for me.

The service was quick and very thorough. Everything was explained to me prior to service being performed.

Awesome. Everybody was so helpful and did their very best to get me into a save car with the payments I can afford.

I came in for my 10,000 Mile service. My car was taken back immediately and was finished quickly.

WOW what a great experience. I walked into a lot of dealers on 4/18 but when I walked into Stone Mountain Volkswagen I was greeted by Phillip Franco and his trainee. They were very friendly and assisted me with a smile which I liked and started helping me in finding a vehicle that would suite my needs. Within 15 minutes they were showing me my soon to be new car. I truly enjoyed my experience and told my friends to check them out. Everyone from Phillip to his manager and the finance team where all very helpful. Thanks for a great experience in purchasing my new Volkswagen Jetta! I love it!!

I expected the service to be long and drawn out but my inspection took about 45 minutes with a walk in on a Saturday.

Very professional ; am satisfy.

GREAT CUSTOMER SERVICE,
MOST DEFINITELY WILL RECOMMEND TO A FRIEND.
THANK YOU VERY MUCH FOR YOUR SERVICE.

my car was cleaned , serviced and finished when they said it would be

the staff was very helpful and answered all my questions about my great car

Rose and the management team always make sure I am taken care of and they worked with my budget to ensure I take the best course of actions to stay on track with the services I needed.

I did not the have an appointment but the dealership went out of its way to assist in getting our Jetta back on the road.

It was a pleasure! Our salesperson, Michelle McCall, and the staff was helpful, courteous and together we found the perfect car for our daughter

Everyone was very helpful and kind making the experience efficient and pleasant, as is always the case.

We purchased a Touareg in September. Great vehicle. This was the 90 day service for new vehicles.

Staff was friendly and helpful. I had a coupon for a $25 discount on my oil change but it was from another dealership. Stone Mountain Volkswagen honored my coupon and completed my service with a smile

Customer service is great. My next comments having nothing to with customer service but with prices basically. I have always wished that your prices were more competitive. If they were I would come to you more often BECAUSE of the customer service. But, when I can get the same service done elsewhere for a dramatically reduced price customer service becomes a non-issue. If the prices were similar I would come to you every time. For example, I was told I needed a brake flush and the price was somewhere around $150 I believe. That same brake flush at 4 other places I called was approximately $50. That is a dramatic price difference that will make me go elsewhere in the next few weeks when I have the funds to do it. I was told I needed 2 new tires and they were $113 each. Other places have similarly priced tires for buy 2 get 2 free. Why would I buy 2 from you when I can get 4 for the same price somewhere else? Unfortunately, due to circumstances, I had to buy 2 from you but I hated it and will make sure I don't put myself in the same circumstances again where I don't have to the time to shop around. Another way to be competitive in the tire price is that maybe you can't offer the buy 2 get 2 free to me like other places can but maybe throw in an alignment in for free. That would have saved me $80 and have made the money I spent there more bearable.

On Monday November 11 Called in and talk to Sam Barry to schedule an appointment for an 80,000 miles check on my Jetta 2007 Wolsfburg Edition. Sam was very courteous during the call as well as the next day when I took my car in for the 80,000 miles service. Sam was very knowledgeable, explaining what the services consisted on, and he keep me informed during the time of the services on the status and on any changes that were made outside the initial scheduled service before they were performed, overall it was a great experience.

It was a great experience! I went there on a quest for a new Passat and got that and more! Gregg Black and the whole staff at Stone Mountain VW were great!

Friendly and professional......................

Friendly and professional......................

Incredible customer service, thank you!

It's was a pleasant and non stressful experience. I didn't feel like I was being bullied into buying a car. Although, Stamos followed up with me several times,I never felt if he was being overbearing it was really nice working with him. Blake was great to work with as well, he was knowledgeable and he did his best to ensure that I walked away happy with a great deal.