1.0 out 5
"I have worn glasses for 21 years. By far, the worst experience I've ever had is with one of the optometrists and the staff at this LensCrafters. Originally, I had an appointment with the doctor on December 8, 2011. I obtained contact lenses, and when I returned for a mandatory follow-up visit, the optometrist explained to me that my contact lenses prescription would be valid for one year, while my eyeglasses prescription would last for two years. Unfortunately, she did not dispense a written copy of either prescription.
Yesterday, December 26, 2012, I went to a vision center where I now reside to purchase new eyeglasses. I called the optometrist's office to find that she had relocated and taken my medical record with her. (I found this strange since I had visited a national retailer, and the old office had absolutely no record of my appointment.) I then called her new office to discover the doctor had left my file at home. (I was also disturbed that my records had been left at her personal home. Are they under lock and key? Is this not a breach of my privacy?) Still calm, I politely requested the optometrist fax my prescription the next day. The staff member agreed.
Today, December 27:
Approximately 11:30 AM: I called the vision center to which the fax should have been transmitted. They denied having it.
Approximately 11:40 AM: A staff member assured me she would ask the optometrist to send the fax after she finished with her current patient.
Approximately 3:00 PM: I arrived at my current vision center. No fax had been received.
Exactly 3:17 PM: I called the optometrist's new office. A staff member said the fax would be sent.
Exactly 3:29 PM: I called the optometrist's new office and explained I was standing in my current vision center. I again requested the fax. The staff member said it would arrive in LESS THAN FIVE MINUTES.
Exactly 3:44 PM: 15 MINUTES AFTER the staff member said I should receive the fax in LESS THAN 5 MINUTES, I called back. She said she would fax the prescription immediately and abruptly hung up.
Exactly 3:45 PM: I called again and requested that I be allowed to stay on the phone during fax transmission. I was put on hold for approximately 8 minutes. No one returned.
A couple subsequently calls were again curtly dismissed.
Approximately 4:00 PM: A woman came to the phone and said my prescription had expired. This was NOT communicated to me previously. Why had the staff continued to tell me (since BEFORE NOON today) that my prescription would be faxed? This insinuates the optometrist had only recently even glanced at my prescription for it to be sent. A staff member then sent the fax, and the optometrist had written "Expired" beside BOTH my contacts and eyeglasses prescription.
Approximately 4:10 PM: The optometrist actually answered. She explained she typically writes prescriptions for contacts AND eyeglasses for ONE year. I have n"
Timber W. , Dec 27 2012 9:43PM