Businesses in Winter Garden, FL 34787

"Now I understand that I am not the smallest person in the world, I typically wear a clothes ranging from 12-16 depending on the item (we all know that clothes run funny these days). Because I am not a tiny woman I only look for dresses that are in the 12-14 range in the style I like. At least this way I know that I might not be able to zip them, however I should at least put them on and get a general idea of fit. So once I picked a few dresses the woman helping me walked me into the fitting room. She then proceeded to HOLD THEM UP TO ME. If this wasn’t bad enough she also kept saying "well you obviously can not try these dresses on because we don't carry your size here." So basically I was being told that I was too fat to shop at the store. The tone in which she made these comments was completely offensive and not necessary. I was horrified and beyond offended by this service experience, as was the bride who was with me who wears the same size as me. I have never experienced anything like this! It was so similar to the scene in Pretty Woman (only weight was the issue rather than money) All I could do was walk out of the store. This type of service is not acceptable in any capacity, and I hope you do not shop here!"

"Shor Kool did a classic bait & switch when replacing our Air Conditioning (A/C) compressor. They put in a low quality compressor while charging us for a brand name. When that compressor failed in the 13th month they claimed that it is out of warranty and they wanted to charge another $2800 to "replace" it again. Over the years doing business with Shor Kool there seemed to be a pattern of parts needing "replacement". The fact is that they maintain 2 sets of invoices, one that the owner gives to the customer and one that his wife keeps in their records. When I asked Shor Kool for information to confirm my warranty, they would not provided me the record of the part that was specifically ordered for me from the manufacturer and the serial number I was given was not accurate compared to my written customer receipt, which was originally discussed, written and handed to me in person. Over the past few years we have paid Shor Kool a lot of money for continuous repair services and part replacements. We believe this is related to the under performance of other A/C units in our building."